Shared Spaces Contract Coordinator

Confidential; West Kirby; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Competitive pay and generous pension

28 days holidays + bank holidays

Learning and development

Benefits package

Job summary

Riverside is seeking a Shared Spaces Contract Coordinator in Liverpool with a hybrid working pattern. The role supports the Contract Manager and Officers by coordinating compliance activity, maintaining service contracts, and ensuring regulatory adherence.

It offers a broad remit across estates, environmental, and safety compliance within a housing association. The position requires strong communication, analytical skills, and teamwork, with a focus on delivering reliable service and resolving

Qualifications

• Experience in Building safety, asset, estate, environmental or health and safety team.
• Experience with raising orders, monitoring and tracking.
• Strong contract management skills for service and maintenance contracts.
• Able to persuade and influence others.
• Excellent written and verbal communication across levels.
• Strong analytical skills with ability to provide management information.
• Team player with flexible availability.
• Proficient in Microsoft Office.

Responsibilities

• Coordinate compliance activity and administer systems for maintenance contracts.
• Raise works orders with external suppliers and monitor progress.
• Support tenancy issues and service charge queries.
• Assist Contract Manager with service delivery and risk management.
• Monitor performance against contracts and escalate under-performance.

Skills

Building Safety

Raising Orders

Contract Management

Influence Others

Customer Focus

Analytical Skills

Team Player

Tools

Microsoft Office

Job description

Job Title: Shared Spaces Contract Coordinator
Contract Type: Permanent
Salary: £32,376.39 (£35,548.40 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday to Friday
Location: Liverpool / Hybrid

If you share our values and are excited about making a significant impact at Riverside, At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as Shared Spaces Contract Coordinator

In this role you will support the Contract Manager/Contract Officers by co-ordinating compliance activity and administering compliance systems and maintenance and services contracts, to ensure adherence to statutory and regulatory requirements, providing efficient and effective planning, administrative and technical support as required. Ensuring any risks or service failure identified and recommendations are actioned appropriately, raising referrals through to tenancy support to address breaches and raising works orders through to our external suppliers and supporting customer resolution and service charge queries.

About you

• Experience of working within a Building safety, Asset, estate, environmental or health and safety team, ideally supporting building safety inspections.
• Experience with raising orders, monitoring and tracking completion.
• Effective contract management skills, including supporting the management of service and maintenance contracts.
• Ability to successfully work with and update, persuade and influence others.
• Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.
• Results driven with strong analytical skills, including the ability to critically analyse information, and experience of providing meaningful management information.
• Excellent team player who can work flexibly to meet business requirements.
• Proficient in the use of Microsoft Office.

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Role Profile

Support the Contract Manager/Contract Officers by co-ordinating compliance activity and administering compliance systems and maintenance and services contracts, to ensure adherence to statutory and regulatory requirements, providing efficient and effective planning, administrative and technical support as required. Ensuring any risks or service failure identified and recommendations are actioned appropriately, raising referrals through to tenancy support to address breaches and raising works orders through to our external suppliers and supporting customer resolution and service charge queries.

Role requires you to:

• Support the Contract Manager with service delivery, contract management, risk management, monitor controls measures for one of the following areas;
• Internal cleaning -Communal cleaning & Windows, pest control, playground maintenance and gutter cleaning
• External environment -Grounds maintenance & Trees management, roads, footpaths carpark maintenance, fly-tipping, bulk waste removal waste management.
• Mechanical Equipment -Access Control, Door entry, Auto Doors, gates, & barriers, intruder alarms, security CCTV
• Electrical Equipment - EICR Program, ECP, lightning conductors, street lighting, TV ariels, fibre optics, PAT/FAT testing and fall arrest.
• Plant Rooms etc -Communal Plant - Water distribution, heat networks, energy supply DSEAR assessments, ventilation, Renewable Technology.
• Lifting Equipment - Domestic, communal & Commercial lifting equipment
• Asbestos - ACM materials, radon gas and other hazardous materials
• Support the management of day to day contract management services, commissioning appropriate work orders (, including monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying under performance and escalating via agree