Shared Ownership Coordinator

Pinnacle Group; City of Westminster; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group is seeking an experienced Shared Ownership Coordinator to provide a customer-focused service to shared ownership customers. You will manage enquiries, guide customers through stair-casing and resales, and coordinate with solicitors to ensure lease compliance and timely transactions.

The role involves listing homes, liaising with partners, and maintaining records. The team supports affordable, private rented and leasehold properties within a national housing services division.

Qualifications

• Experience in shared ownership, leasehold or housing-related roles.
• Strong customer service and communication skills.
• Excellent organisation and attention to detail.
• Ability to manage multiple cases and meet KPIs.

Responsibilities

• Act as key contact for shared owners, handling enquiries.
• Progress transactions from enquiry to completion (resales, staircasing, transfer of equity, remortgages, lease extensions).
• Prepare memorandums of sale and support onboarding of new purchasers.
• Respond to lease-related and legal enquiries and review documentation.
• Maintain accurate records in internal systems and trackers for reporting.
• Collaborate with sales agents, solicitors, financial advisors and internal/external partners.
• Support wider shared ownership administration and process improvements.

Skills

Customer care

Communication

Organisational skills

Attention to detail

Leasehold knowledge

Shared ownership experience

Tools

Internal systems

Trackers

Job description

Pinnacle Group are looking to recruit an experienced Shared Ownership Coordinator to provide an effective and efficient customer focused service to our shared ownership customers. In this role you will manage enquiries and guide our customers through key processes such as stair-casing and resales. You'll play a key part in listing homes, liaising with solicitors, and ensuring compliance with leases and S106 agreements, all while keeping accurate records and supporting a seamless experience for our customers. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities. The ideal candidate will have a strong background in customer care and a solid understanding of leasehold management. You'll bring experience in handling leasehold enquiries, preparing leasehold packs and LPE1 forms, and managing shared ownership sales, including stair-casing. This is a hybrid role with the working hours of Monday-Friday 9am-5.30pm.,

• Act as a key point of contact for shared owners, managing and responding to enquiries in a timely and professional manner
• Progress shared ownership transactions including resales, staircasing, transfer of equity, remortgages and lease extensions from enquiry through to completion.
• Prepare and issue memorandums of sale and support the onboarding of new purchasers
• Respond to lease-related and legal enquiries, reviewing documentation where required
• Maintain accurate records of transactions and enquiries, updating internal systems and trackers to support reporting and KPI monitoring
• Act as a key point of contact for clients, providing updates on transactions, performance, and service delivery, and ensuring client expectations and KPIs are met
• Work closely with appointed sales agents, solicitors, financial advisors, internal teams and external partners to ensure seamless progression of cases
• Support wider shared ownership administration, including document control and process improvements
• Contribute to compliance activities, mobilisation work, and continuous improvement initiatives across the portfolio
  Experience in shared ownership, leasehold, or housing-related roles
• Strong understanding of shared ownership transactions, including resales and staircasing
• Awareness of additional transaction types such as transfer of equity, remortgages and lease extensions
• Excellent customer service and communication skills
• Strong organisational skills and ability to manage multiple cases
• High attention to detail and accuracy
  Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.
  In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans