Business Support Officer

Neath Port Talbot; Port Talbot; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Pension contributions 15.3%

Holiday entitlement 25 days + 8 bank-h

Employee Assistance Programme

Discounted gym membership

Cycle to work scheme

Tusker salary sacrifice

Job summary

Neath Port Talbot Council is seeking a proactive Business Support Officer in Children’s Services. The role covers reception, telephony, referrals, data entry, records management, and minute taking, supporting frontline Social Work Teams.

Hybrid working arrangements apply, with development opportunities and a generous pension scheme. Applicants should have 4 GCSEs including English/Maths/Welsh and desirable NVQ Level 3 in Business Administration.

Qualifications

• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal skills for reports and minutes.
• High attention to detail, strong time management, multitasking in a fast-paced environment.
• Ability to work collaboratively within a team and maintain confidentiality.
• Experience managing office procedures, document control and record-keeping.
• Experience organizing meetings, preparing agendas and minuting.
• Customer service experience with stakeholders and the public.
• Qualifications in business administration or related fields.
• GCSEs at grade C or above, including English/Welsh/Maths, NVQ Level 3 desirable.

Responsibilities

• Meet and greet visitors and handle telephone communications.
• Process referrals, perform data entry and records management.
• Provide financial administration support.
• Take notes for meetings and support front-line Social Work Teams.
• Support meeting logistics, agendas and minutes.

Skills

MS Office

Word

Excel

PowerPoint

Outlook

Communication

Draft reports

Minute taking

Meeting support

Data entry

Records management

Financial administration

Confidentiality

Team collaboration

Public sector experience

Education

GCSEs grade C+

NVQ Level 3 in Business Administration desirable

Business Administration qualification

Job description

Details of the job are provided below. Further information is available in the Job Description and Person Specification.

Job details

Job reference REQ06120 Date posted 06/11/2026 Application closing date 18/11/2026 Location 137 Fairways Salary £25,614 - £26,427 Per Annum Package Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with15.3% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities Contractual hours 37 Basis Full time Job category/type Administration and Business Support Attachments Reasons to work for NPTCBC.pdf New BSO Job Description and Person Spec - 06.11.2026.docx

Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces.

We are currently seeking efficient, flexible administrators, who are highly organised, and detail-oriented to join our team as a (Business Support Officer) in Children’s Services.

Administrative staff are the backbone of Children's Social Services, ensuring that Social Workers can focus on direct work with families.

As a Business Support Officer, you will be part of a Business Support Team providing administrative support to frontline Social Work Teams in Children’s Services.

Your daily routine will include meeting & greeting visitors, telephony, processing referrals, data entry, records management, note taking of meetings and financial administration.

About you:

Do you have the below skills and experience:

• Technical/IT:Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
• Communication:Excellent written and verbal skills for drafting reports, taking minutes, and communicating with stakeholders.
• Organizational:High attention to detail, strong time management, and the ability to multitask in a fast-paced environment.
• Interpersonal:Ability to work collaboratively within a team and maintain confidentiality.
• Administrative Support:Experience managing office procedures, document control, and record-keeping.
• Meeting Support:Proven experience in organizing meetings, preparing agendas, and minuting.
• Customer Service:Ability to deal with stakeholders, clients, or public inquiries professionally.
• Qualifications in business administration or related fields.
• 4 GCSEs at grade C or above, 2 of which must be in English language, Welsh or Mathematics. Attainment of or working towards an NVQ Level 3 in Business Administration is desirable.
• Previous experience in public sector, NGO, or specialized office environments

About us:

We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.

• Hybrid working (in some roles) and flexible working schemes to improve your work life balance
• Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution
• Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
• Access discounted gym membership with Celtic Leisure
• Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
• Purchase a new car through Tusker salary sacrifice scheme
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job, and we would love to hear from you.

For an informal discussion, please contact Rachael Pickering, Business Support Manager on

Phone: [phone] or

Email: [e-mail]

DBS requirements:

• This post is subject to a basic DBS disclosure

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language Requirements:

Welsh Language skills are not required when appointed to the post.

Additional Information:

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.