Business Support Officer

Neath Port Talbot; Neath; On-site; GBP 326,000 - 327,000; Full time

Benefits offered by this job

Generous holiday entitlement

Employee Assistance Programme

Local Government Pension Scheme with 3

Discounted gym membership

Job summary

Neath Port Talbot Council is seeking a Business Support Officer for Hillside Secure Children’s Home to provide flexible clerical support, handle telephony, typing, and maintain records while greeting visitors.

The successful candidate will be motivated, flexible, and able to meet tight deadlines while helping to ensure the safety of staff and young people. Applicants require 4 GCSEs incl English/Welsh/Maths; NVQ2 in Business Administration is desirable, and DBS is required.

Qualifications

• 4 GCSEs (A-C) including English, Welsh or Maths or an equivalent qualification.
• Attainment of, or working towards a NVQ Level 2 in Business Administration is desirable.
• This post is subject to Enhanced Criminal Records Bureau Disclosure (DBS).

Responsibilities

• Provide flexible, high quality clerical support to the service, including telephony and typing.
• Maintain manual and computerised records, and receive/assist visitors within the service.
• Ensure security of staff and young people; work to tight deadlines; communicate effectively.

Skills

Telephony

Typing

Record keeping

Visitor reception

Education

GCSEs A-C including English/Welsh/Maths

NVQ Level 2 in Business Administration (desirable)

Job description

Details of the job are provided below. Further information is available in the Job Description and Person Specification.

Job details

Job reference REQ06150 Date posted 11/11/2026 Application closing date 25/11/2026 Location Hillside Secure Centre Salary £25,614 - £26,427 Per Annum Package Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities Contractual hours 37 Basis Full time Job category/type Administration and Business Support Attachments BSO 37hr JDPS 11.11.26.docx Reasons to work for NPTCBC.pdf

A permanent vacancy has arisen for a Business Support Officer at Hillside Secure Children’s Home. You will be responsible for providing flexible, high quality and efficient clerical support to the service. This will include telephony, typing, maintaining manual and computerised records, to receive and assist visitor within the service.

The successful candidate will be highly motivated, flexible, organised and be able to work to tight deadlines and maintain the security of staff and young people, communicate effectively and be punctual.

Applicant must possess 4 GCSE’s (A - C) which must include English, Welsh or Maths or an equivalent qualification. Attainment of, or working towards a NVQ Level 2 in Business Administration is desirable.

This post is subject to an Enhanced Criminal Records Bureau Disclosure.

For an informal discussion, please contact Michelle Jones on [phone] or email [e-mail]

DBS requirements:

• This post is subject to an Enhanced Child & Adult barred list DBS disclosure

Welsh Language Requirements:

Welsh Language skills are not required

Additional Information:

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.