Sexual Violence Service Manager

Spider Web Recruitment; Norwich; On-site; GBP 33,000 - 40,000; Full time

Job summary

A dedicated charity organization in Norwich is seeking a compassionate Sexual Violence Service Manager to lead teams and ensure high-quality service delivery. The role involves coordinating operations across East Anglia while overseeing compliance and resource management. Candidates should hold a relevant undergraduate degree and have at least five years of operational management experience. A full driving license is required, and a commitment to supporting survivors is essential. Competitive salary and benefits offered.

Benefits

Competitive Salary

25 days annual leave

Pension scheme

Health benefits

Wellbeing support

Qualifications

• Minimum five years' experience in service or operational management.
• Strong values and a genuine commitment to supporting survivors.
• Experience in safeguarding and risk management.

Responsibilities

• Lead the Service Delivery Department, overseeing teams and resources.
• Coordinate service provision across East Anglia.
• Serve as safeguarding lead and manage risk processes.
• Oversee staffing cover and service quality.
• Build relationships with external partners for collaboration.
• Enhance performance through strategic planning and budget oversight.

Skills

Leadership

Communication

Data analysis

Trauma-informed approach

Organisational skills

Education

Undergraduate degree in Counselling, Psychotherapy, Psychology, Mental Health, Social Care

Job description

Sexual Violence Service Manager - Do you want to join a forward-thinking organisation that makes a genuine difference to survivors' lives?

We are looking for a committed, capable, and compassionate Sexual Violence Service Manager to work alongside our Strategic Lead and CEO, guiding teams in Ipswich and supporting operations across the East of England.

About Survivors in Transition:

Survivors in Transition (SiT) is a respected Suffolk-based charity offering specialist support, advocacy, and pathways to recovery for people impacted by sexual violence. Rooted in trauma-informed values, SiT provides safe, inclusive environments that empower individuals to rebuild, heal, and thrive—helping to create meaningful, long-term social change.

Fantastic company benefits include:

• Competitive Salary: A salary of £33,000-£40,000 per annum is offered (dependent on experience)
• Holiday: 25 days annual leave, in addition to bank holidays and your birthday off
• Employee extras: pension scheme, health benefits, and a range of wellbeing support

About the role:

As a Sexual Violence Service Manager, you will play a pivotal role in ensuring compassionate, high-quality service delivery. You will lead teams across our Therapies and Wellbeing departments, pairing operational expertise with a trauma-informed mindset to maintain performance, uphold compliance, and cultivate a supportive, resilient working culture.

Main duties and responsibilities:

• Provide leadership to the Service Delivery Department, overseeing Therapies & Wellbeing teams and ensuring staffing, resources, and contracts meet compliance and service expectations.
• Coordinate service provision across East Anglia, working with subcontracted therapists to deliver safe, effective, and person-centred support for survivors of sexual violence.
• Serve as a safeguarding lead, managing risk processes including MARAC and MASH involvement.
• Oversee case allocation, staffing cover, supervision, and wellbeing support to ensure service quality and contractual outcomes are achieved.
• Build productive relationships with external partners, strengthening referral routes, collaboration, and representation at relevant regional forums.
• Enhance departmental performance through strategic planning, data monitoring, budget oversight, and ongoing service improvement aligned with organisational priorities.

About you:

As a Sexual Violence Service Manager, you will hold an undergraduate degree in Counselling, Psychotherapy, Psychology, Mental Health, Social Care, or another relevant field, alongside a minimum of five years' experience in service or operational management. You will demonstrate strong safeguarding practice, excellent communication and leadership skills, and a thorough understanding of trauma-informed approaches. You will show strong values and a genuine commitment to supporting survivors of sexual abuse and sexual violence, with a clear understanding of the sensitive nature of this work and bring team-centred leadership values. You will be confident managing quality, resources, and operational efficiency, with well-developed skills in data analysis and budget oversight. You will work autonomously to enhance service delivery while maintaining warmth, professionalism, and empathy. Strong IT proficiency, exceptional organisational skills, and a collaborative, non-judgmental attitude are essential, as are resilience and a sense of humour when working in a fast-paced and emotionally demanding environment. A full, clean driving licence is required.

A Disclosure and Barring Service (DBS) check will be carried out for this role and may be repeated when necessary.

If you have the relevant skills and experience for the Sexual Violence Service Manager position and wish to be part of our journey that makes a difference in the lives of survivors, please apply by forwarding your CV with an expression of interest as a first page of your CV, as soon as possible.

No recruitment agencies, please

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.