Servicing Team Leader

Stellar Select Limited; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

An established industry player is looking for a Special Servicing Team Leader to guide a dynamic team in the financial sector. This role offers the chance to lead operational projects, drive process improvements, and ensure compliance while fostering a high-performing culture. With a focus on delivering exceptional customer service and managing resources effectively, this position is perfect for someone with extensive knowledge of primary servicing and a strong background in team management. Join a company that values development opportunities and offers a supportive work environment.

Benefits

Contributory Pension Scheme

Private Medical Healthcare

Life Assurance

Dental Plan

Free eye tests

Annual leave purchase scheme

Social events

Refreshments

25 days annual leave

Superb development opportunities

Qualifications

• Extensive knowledge of Primary Servicing and collections activities.
• Strong background in team management and operational efficiency.

Responsibilities

• Lead and motivate the Special Servicing Team to ensure excellent service.
• Oversee operational projects and drive process improvements.
• Maintain compliance and manage relationships with third-party suppliers.

Skills

Primary Servicing Knowledge

Team Management

Process Design

Operational Performance Monitoring

Risk Management

Job description

Job Title: Special Servicing Team Leader

Location: Hertfordshire
Salary: Up to £55,000
Hours: Monday to Friday 9 am to 5.30 pm

Benefits:

• Contributory Pension Scheme
• Private Medical Healthcare
• Life Assurance
• Dental Plan
• Free eye tests
• Annual leave purchase scheme
• Social events
• Refreshments
• 25 days annual leave with bank and public holidays on top
• Perk box
• Superb development opportunities

About the position of Special Servicing Team Leader:

We're seeking a Special Servicing Team Leader with a background in primary or special servicing for a specialist lender offering Bridging, Buy to Let, Second Charges, and Residential Mortgage Lending. In this role, you'll be responsible for leading and motivating your team, setting objectives, and optimizing efficiency while managing resources effectively. You'll play a crucial role in driving positive change, resolving challenges, and delivering high-quality results within time and cost constraints.

Responsibilities for the role of Special Servicing Team Leader:

• Foster a high-performing team culture, ensuring excellent customer service.
• Oversee and develop the Special Servicing Team to efficiently manage loans.
• Lead operational projects and drive continuous process improvements.
• Ensure compliance and operational risks are well-documented and controlled.
• Provide accurate management information to track performance.
• Manage recruitment, training, and performance to maintain appropriate staffing levels.
• Ensure staff training is up to date and properly recorded.
• Maintain regulatory and statutory compliance across all operations.
• Build and manage relationships with third-party suppliers, ensuring SLA/KPI adherence.
• Keep arrears and default rates aligned with business targets.
• Monitor industry standards, conduct audits, and implement QA feedback.

Experience and skills required for the role of Special Servicing Team Leader:

• Extensive knowledge of Primary Servicing and its collections activities which include both FCA Regulated and Non-Regulated products.
• Strong background and experience of successfully running a team to include process design, target operating model, MI, monitoring 3rd party performance, effectively overseeing Risks and Controls and managing operational performance/efficiency through KPIs.
• Experience gained with a mortgage lender or servicer will be essential with experience gained in residential, buy to let or bridging loans.

For more information regarding the role of Special Servicing Team Leader please contact us.

Stellar Select is acting as an employment agency and is a corporate member of the REC.

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.