Services Planner

TN United Kingdom; Warrington; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Service Planner, responsible for ensuring customer satisfaction through effective planning and coordination. In this dynamic role, you will manage engineer dispatch, handle customer queries, and maintain accurate records, contributing to a sustainable future through automation and electrification.

Benefits

Competitive salary & bonus

28 days annual leave plus public holidays

Pension scheme

Employee share scheme

Health & wellbeing programs

Gym flex

Learning portal

Discounts

Qualifications

• Experience in Account Coordination.
• Ability to work under pressure and meet deadlines.
• Flexible team player with good communication skills.

Responsibilities

• Plan activities for customers and dispatch engineers.
• Handle queries and manage customer complaints.
• Coordinate with colleagues and maintain records.

Skills

Multitasking

Attention to detail

Communication

Proactive approach

Tools

Microsoft Office

Salesforce

SAP

Job description

Job Title: Service Planner

Join our team as a Service Planner, responsible for facilitating internal tasks to enable engineers to provide excellent service. You will be part of a dynamic, fast-paced environment and act as an ambassador to our customers, focusing on their complete satisfaction.

Responsibilities:

1. Plan all activities for your customers, prioritizing and ensuring accurate completion of works, including:
2. Dispatching engineers for maintenance, quotes, call outs, and warranty work.
3. Validate contracts and data accuracy.
4. Handle queries, emails, liaise with suppliers, and manage customer complaints.
5. Coordinate with colleagues and stakeholders within Schneider, including monthly calls with Support Operational Managers and the Order Processing Team.
6. Collaborate with Support Operational Managers to streamline processes, achieve sales, order, customer satisfaction, and resource utilization targets.
7. Maintain detailed records of contract history and ensure accurate documentation.
8. Support FSRs' timesheets in accordance with the dispatch console.
9. Attend customer sites and service technician meetings to build relationships.
10. Communicate effectively with customers and stakeholders, updating portals, scheduling visits, and uploading reports.

Requirements:

• Enthusiastic, confident team player with multitasking ability and results-driven mindset.
• Ability to work under pressure and meet tight deadlines.
• Attention to detail for accurate record-keeping.
• Experience in Account Coordination and familiarity with Microsoft Office and Salesforce.
• Flexible team player with good communication skills.
• Self-starter with a proactive approach.
• Willingness to travel for meetings.
• Ability to prioritize workloads to meet KPIs.

Desirable:

• Experience with SAP.
• Background in Account Coordination within a service environment.
• Customer service experience.
• Commercial experience.

What We Offer:

Competitive salary & bonus, 28 days annual leave plus public holidays, pension, employee share scheme, health & wellbeing programs, gym flex, internal mobility, discounts, learning portal, and more.

At Schneider Electric, diversity and inclusion are core to our culture. We support initiatives like the Disability Confident Program and strive to reflect the communities we serve.

Application Process:

Please submit an online application to be considered. Join us to make an impact and contribute to a sustainable future through automation, electrification, and digitization. We celebrate our IMPACT Makers—those who turn sustainability ambitions into action. Apply today!