Services Planner

Schneider Electric Norge AS; Warrington; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the energy management sector is seeking a Service Planner to facilitate internal tasks and ensure customer satisfaction. This role involves planning activities, managing customer interactions, and maintaining accurate records. The ideal candidate will be a proactive team player with strong communication skills and attention to detail, ready to thrive in a fast-paced environment.

Benefits

Competitive salary & Bonus Scheme

28 Days Annual Leave + Public Holidays

Pension Scheme

Employee Share Ownership Programme

Health & Wellbeing Support Options

Qualifications

• Account Coordination experience required.
• Computer literate with Microsoft packages and Salesforce.
• Good verbal and written communication skills.

Responsibilities

• Planning activities for customers and dispatching engineers.
• Maintaining detailed records of contract history.
• Communicating effectively with customers and stakeholders.

Skills

Time management

Communication skills

Multi-tasking

Attention to detail

Results oriented

Tools

Microsoft packages

Salesforce

Job description

Service Planner

Working as part of a team you will be responsible for facilitating all internal tasks required to enable your engineers to provide a world class service. You will be an integral part of a fast moving, ever-evolving business and therefore must have the capability to manage change and act as an ambassador to our customers with a focus on their complete satisfaction.

Tasks:

As a Service Planner, you will be responsible for, but not limited to:

• Planning all activities for your customers, using your time management skills to prioritise and ensure accurate completion of all works. Including the following

1. Despatching engineers for routine maintenance visits, field quotes, call outs and warranty works.
2. Validation of contracts and their data accuracy
3. General queries, emails, liaising with suppliers, customer complaints.
4. Liaising with colleagues and stakeholders within Schneider, including monthly calls with Support Operational Managers and Order Processing Team.

• Work with your allocated Support Operational Managers to provide a streamlined process and enable them to focus on value added activity. Working in partnership to achieve all targets in relation to sales, orders, customer satisfaction and resource utilisation

• Maintaining records in detail to enable an accurate account of contract history.
All documentation stored correctly, including case creation, contact details, ensuring customer requirements are met, accuracy and attention to detail

• To support FSR’s time sheets in accordance with the despatch console.

• Attend customer sites to meet the customer, attend service technician meetings to build relationships

• Effectively communicate with customers, internal and external stakeholders in a timely manner and adhere to customer specific requirements, updating customer portals, scheduling visits, uploading reports.

Requirements:

It is important that the Service Planner is enthusiastic and confident team player with the ability to multi-task and the drive to achieve results.

The Planner will need an ability to work to tight timescales in a pressurised environment and be accountable for each action taken. They will require an attention to detail to ensure all records are maintained on all systems that we operate.

• Account Coordination experience
• Computer literate (Microsoft packages) and salesforce
• Flexible and willing to work as part of a team
• Good verbal telephone manner and written communication skills
• Self-starter with a pro-active, can-do approach
• Results orientated
• The ability to travel, when required to attend internal and customer meetings
• Ability to multi-task and prioritise workloads to achieve KPI’s
• Ability to work under pressure in a demanding environment

Desirable:

• Experienced SAP user
• Relevant experience in Account Coordination within a service environment
• Ability to demonstrate working in a Customer Service environment
• Commercial experience

What we offer you:
Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

“We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.”

Apply now:
Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.