Services Field Engineer

Ingram Micro; Northwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading provider of network and server support solutions is seeking a Services Field Engineer. The role involves installing and supporting network devices, troubleshooting, and providing excellent customer service. Opportunities for professional development, including CCNA and MCSA certifications, are available. Join a dynamic team dedicated to exceptional service and support.

Benefits

Company car

Fuel card

Paid overtime

On-call support

Supported study for CCNA / MCSP

Qualifications

• Experience with Cisco, Draytek, Zyxel, Netgear routers.
• 1st/2nd line Server/PC hardware support.
• Experience supporting high-profile customers.

Responsibilities

• Installing and supporting network devices, PCs, and Servers.
• Remote and onsite troubleshooting.
• On-Call support (not more than 1 week in 3).

Skills

Communication

Problem Solving

Education

CCNA

MCSA

Tools

Cisco

Draytek

Zyxel

Netgear

Aruba

HP

Job description

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Field Systems Engineer

Location: South East - London and surrounding areas

Study for CCNA / MCSP funded by the company + more great benefits

Due to continued growth, Comms-Care is looking for a talented Field Network Engineer to join our Technical Services Team on a permanent basis.

Salary and Benefits

Salary: Dependent on experience - plus company car, fuel card, paid overtime & on call, all expenses paid, supported study for CCNA / MCSP, and more benefits.

Role Overview

At Comms-Care, we pride ourselves on delivering outstanding service. This role offers opportunities to develop existing skills working on a variety of projects and break-fix calls. You will receive initial training and ongoing development, with opportunities to complete certificates such as CCNA and/or MCSA.

Responsibilities

• Installing and supporting network devices, PCs, and Servers for customers.
• Remote and onsite troubleshooting.
• Pre-staging of router and switch installations according to documentation.
• Facilitating customer adds, moves & changes, rollouts, and project-based installs.
• Project site surveys and documentation.
• Post-sales support.
• Site visits to assess and swap non-functional equipment.
• On-Call support (not more than 1 week in 3).

Candidate Requirements

• Experience with Cisco, Draytek, Zyxel, Netgear routers.
• Experience with Cisco, Aruba, and HP switches.
• 1st/2nd line Server/PC hardware support.
• Good communication skills and excellent English.
• Experience supporting high-profile customers.
• Flexible approach and willingness to go the extra mile.
• Ability to handle problems beyond own area of expertise.

About Us

Comms-care is a leading provider of network and server support solutions, supporting over 700 channel partners and 30,000 active contracts. We manage all aspects of IT lifecycle, including consultancy, design, implementation, and support across various technologies.

Join Our Team

We value our people and our customers. Our #oneteam mentality helps us deliver exceptional service, even remotely. We seek individuals with a strong desire to succeed.

Additional Information

• This description is a representation of duties; not all tasks may be performed.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Engineering and IT
• Industries: IT Services and Consulting