Services Assistant

Sainsbury's; Sheffield; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company as a Services Assistant, where you'll provide exceptional customer service in a vibrant store environment. You'll assist customers, handle inquiries, and ensure a positive shopping experience while enjoying benefits like discounts and generous holiday entitlement.

Benefits

10% discount card after four weeks

Free food and hot drinks

Generous holiday entitlement

Pension with company match

Shopping discounts on various services

Wellbeing support through Employee Assistance Programme

Qualifications

• Must be above school-leaving age.
• Must have the Right to Work in the UK.
• Must be at least 18 years old if working hours include before 6am or after 11pm.

Responsibilities

• Serve and support customers at checkouts and self-service tills.
• Handle complaints, refunds, and maintain a clean store.
• Assist with On-demand grocery service and Click & Collect parcels.

Skills

Customer service

Problem-solving

Teamwork

Flexibility

Attention to detail

Job description

What you’ll be doing:

• Serving and supporting customers at checkouts, self-service tills, kiosks, and petrol stations, proactively offering assistance and answering questions.
• Selecting high-quality products for customers using our On-demand grocery service and assisting with Click & Collect parcels.
• Building knowledge about our products, services, and promotions to provide recommendations.
• Handling complaints, refunds, shelf tickets, and advertising.
• Working flexibly across the store as needed.

What makes a great Sainsbury’s Colleague:

• Friendly, welcoming, and enthusiastic about helping customers.
• Enjoys working in a fast-paced, energetic environment and is a team player.
• Responsible and proactive in solving problems.
• Flexible and willing to learn new skills and use digital tools.
• Detail-oriented, maintaining a clean and organized store to enhance the shopping experience.

Working for us has great rewards:

• Discount card: 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on weekends, and 15% off at Argos every pay day.
• Free food and hot drinks: provided in all our stores.
• Generous holiday entitlement: based on hours worked, including maternity and paternity leave.
• Pension: company matches between 4-7.5% of contributions.
• Sainsbury’s share schemes: buy shares at discounted prices.
• Shopping discounts: on gym memberships, restaurants, holidays, vouchers, and more.
• Wellbeing support: including free access to our Employee Assistance Programme for confidential support.

Note: Our vacancies may close quickly; we encourage early application.

An inclusive place to work and shop:

We are committed to inclusivity, offering support for families, carers, and opportunities for development, mentorship, and career progression. We celebrate diversity and aim to create a welcoming environment for all. For more information on our inclusivity initiatives, please visit our website.

Reasonable adjustments: If needed during application or interview, please inform us.

Responsibilities:

Our stores are vibrant community hubs providing value, quality, and service. As a Services Assistant, you will help deliver an outstanding shopping experience.

Eligibility:

• Must be above the school-leaving age (School leaving age - GOV.UK).
• If working hours include before 6am or after 11pm, you must be at least 18 years old.
• Must have the Right to Work in the UK.