Services Assistant

Sainsbury's; Newquay; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the UK is seeking a Services Assistant to enhance customer experience in their vibrant stores. The role involves serving customers, managing complaints, and maintaining a clean environment. Ideal candidates are friendly, proactive, and enjoy teamwork. The position offers market-leading benefits and a supportive work environment.

Benefits

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share schemes

Shopping discounts

Wellbeing support

Qualifications

• Must be above school-leaving age.
• Must have the Right to Work in the UK.

Responsibilities

• Serving customers at checkouts and assisting with Click & Collect.
• Handling complaints and maintaining store organization.
• Building product knowledge to provide recommendations.

Skills

Customer Service

Teamwork

Problem Solving

Flexibility

Job description

What you’ll be doing:

• Serving and supporting customers at checkouts, self-service tills, kiosks, and petrol stations, proactively offering assistance and answering questions.
• Selecting high-quality products for customers using our On-demand grocery service and assisting with Click & Collect parcels.
• Building knowledge about our products, services, and promotions to provide effective recommendations.
• Handling complaints, refunds, shelf tickets, and advertising.
• Working flexibly across the store as needed.

What makes a great Sainsbury’s Colleague:

• Friendly, welcoming, with a genuine enthusiasm for helping customers.
• Enjoys working in a fast-paced, energetic environment and thrives as part of a team.
• Responsible and proactive in owning tasks and solving problems.
• Flexible and willing to learn new skills and use digital tools effectively.
• Attentive to detail, maintaining a clean and organized store to enhance the shopping experience.

Working for us has great rewards:

We offer market-leading benefits and training, including:

• Discount card: 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% at Argos every pay day.
• Free food and hot drinks in all our stores.
• Generous holiday entitlement based on hours worked, plus maternity and paternity leave.
• Pension: company matching of 4-7.5% of contributions.
• Sainsbury’s share schemes: opportunity to buy shares at discounted prices.
• Shopping discounts: special offers on gym memberships, holidays, retail vouchers, and more.
• Wellbeing support: including free access to our Employee Assistance Programme for confidential support.

Please note: Our vacancies may close quickly, so we encourage early applications.

Our commitment to inclusivity:

We are dedicated to creating an inclusive environment where everyone can succeed and feel welcome. We offer support such as discretionary leave, resources for colleagues and carers, and internal networks promoting diversity. We provide development opportunities, mentorship, and celebrate diversity through initiatives. Learn more about our inclusivity efforts here.

Reasonable adjustments: If you need support during the application or interview process, please let us know.

Responsibilities in our stores:

Our stores are vibrant, community-focused environments where food is our passion. As a Services Assistant, you will play a key role in delivering an outstanding shopping experience.

Eligibility:

• Must be above the school-leaving age in your country (School leaving age - GOV.UK).
• If working hours include before 6am or after 11pm, you must be at least 18 years old.
• Must have the Right to Work in the UK.