Services Assistant

Sainsbury's; Haverhill; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking enthusiastic Services Assistants to enhance customer experiences in a dynamic retail environment. This role involves serving customers at various points, from checkouts to self-service kiosks, ensuring a friendly and welcoming atmosphere. You'll be responsible for selecting high-quality products and assisting with Click & Collect services, all while working flexibly across the store. Join a team that values inclusivity and offers excellent benefits, including shopping discounts and generous holiday entitlement. If you're ready to make a difference and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension scheme

Share schemes

Shopping discounts

Wellbeing support

Qualifications

• Friendly and enthusiastic about helping customers.
• Enjoys working in a fast-paced, energetic environment.

Responsibilities

• Serving customers at checkouts and assisting with Click & Collect.
• Handling complaints and maintaining a clean store.

Skills

Customer Service

Teamwork

Problem Solving

Flexibility

Attention to Detail

Digital Tools Usage

Education

School-Leaving Age

Job description

What you’ll be doing:

• Serving and supporting customers at checkouts, self-service tills, kiosks, and petrol stations, proactively offering help and answering questions.
• Selecting high-quality products for customers using our On-demand grocery service and assisting with Click & Collect parcels.
• Building knowledge about our products, services, and promotions to provide helpful recommendations.
• Handling complaints, refunds, shelf tickets, and advertising.
• Working flexibly across the store as needed.

What makes a great Sainsbury’s Colleague:

• Friendly, welcoming, and enthusiastic about helping customers.
• Enjoys working in a fast-paced, energetic environment and is a team player.
• Responsible, proactive, and problem-solving.
• Willing to work flexibly across the store and eager to learn new skills.
• Comfortable using new digital tools and technology.
• Attentive to detail, maintaining a clean and organized store to enhance the shopping experience.

Working for us has great rewards:

We value our colleagues and offer excellent benefits and training:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% at Argos every pay day.
• Free food and hot drinks – provided in our stores.
• Generous holiday entitlement – based on hours worked, including maternity and paternity leave.
• Pension – employer matching of 4-7.5% of contributions.
• Sainsbury’s share schemes – discounted shares purchase options.
• Shopping discounts – special offers on gym memberships, holidays, retail vouchers, and more.
• Wellbeing support – including free access to our Employee Assistance Programme for confidential support.

Please note that our vacancies may close quickly, so we encourage early applications.

An inclusive place to work and shop

We are committed to being an inclusive retailer, supporting colleagues' full potential and making customers feel welcome. We offer various development opportunities, mentorship, training, and celebrate diversity through initiatives and events. For more details on our inclusivity efforts, please visit our website.

Reasonable adjustments: If you need support during the application or interview process, please inform us, and we will assist you.

Responsibilities:

Our stores are dynamic environments serving the community with value, quality, and service. As a Services Assistant, you’ll help deliver an outstanding shopping experience.

Eligibility:

• Must be above the school-leaving age in your country.
• If working hours include before 6am or after 11pm, you must be at least 18 years old.
• Must have the Right to Work in the UK.