ServiceNow Tester

TN United Kingdom; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An innovative digital workspace company is seeking a ServiceNow Tester to join their dynamic team. This role involves coordinating testing activities for the ServiceNow HR Service Delivery solution, ensuring compliance with regulatory requirements while collaborating closely with various stakeholders. The ideal candidate will possess strong experience in creating and executing test plans, along with a solid understanding of the application of technology to processes. This is an exciting opportunity to contribute to major programs and enhance the onboarding experience within a collaborative environment.

Qualifications

• Experience in testing across multiple business processes.
• Ability to engage with stakeholders at all levels.

Responsibilities

• Execute test plans and identify discrepancies in specifications.
• Collaborate with Business Analysts and Developers on requirements.

Skills

ServiceNow portal

Test plan creation and execution

UAT/SIT testing

Stakeholder engagement

Agile methodology

Tools

JIRA

Job description

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Location: England Job Type: Contract Industry: Digital Workspace Job reference: BBBH399197_1741106586 Posted: about 9 hours ago

Job Title:

ServiceNow Tester

Location:

Hybrid - 2/3 days per week Cheshire

Duration:

6 Months

Rate:

£500 - £525 per day - Umbrella Only

Role Purpose:

The Test Analyst is responsible for all aspects of the ServiceNow HR Service Delivery solution and owns all test activity. This role will work with the HR organisation, HR journey owners, process owners and various HR teams to support testing of the ServiceNow environment.

Key Accountabilities:

1. Execute plans for test phases based on overall project plan to accommodate all tasks involved
2. Identify and highlight discrepancies in specifications
3. Understand dependencies between changes within individual releases
4. Solutionise problems identified during agile meetings
5. Identify and communicate risks with project/ test approach
6. Create risk and query logs
7. Create test cases/ scripts/ charters/ data sheets/ sample data
8. Set up and execute tests and record evidence
9. Raise defects with appropriate amount of details
10. Report results/ outcome of testing to project audience
11. Support the introduction of automation testing into the programme
12. Conform to established good practice and any appropriate test automation standards
13. Define test scenarios and create test scripts
14. Internal Customer Stakeholders include: HR Journey owners, process/service owners
15. Close collaboration with Business Analysts, Solution architects and Developers on requirements and associated functionality.
16. Candidate needs to effectively test the Colleague Onboarding application and associated portal involving multiple process areas and technical teams.
17. Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Person Specification:

• Worked on major programmes and coordinated testing
• Worked in an environment involving SI partners and vendors
• Has experience of testing across multiple business processes (UAT/SIT/technical etc)

Essential Skills / Basic Qualifications:

• Working experience in ServiceNow portal
• Experience of creating and executing test plans in line with programme delivery plans
• Has experience of testing across multiple business processes (UAT/SIT/technical etc) and can engage with stakeholders at all levels of the organisation from all relevant HR/Tech areas
• Demonstrates a good end to end understanding of the application of technology to process

Desirable Skills / Preferred Qualifications:

• Working experience in ServiceNow portal
• Working experience in ServiceNow HRSD
• Working experience of technologies such as JIRA
• Working experience of test technology
• Exposure to SDLC (Software Development Life Cycle), Agile methodology, Testing Concepts (e.g Black Box testing, System Testing, Acceptance Testing etc.)