ServiceNow Test Analyst

Worldpay; Greater London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading payments company as a ServiceNow Test Analyst. This pivotal role involves driving testing strategies and optimizing ServiceNow solutions to meet strategic goals. You'll collaborate with cross-functional teams to enhance the platform's functionality and ensure exceptional service delivery. With a focus on innovation and continuous improvement, this position empowers you to advocate for quality while shaping robust testing processes. If you're passionate about technology and eager to make a significant impact, this opportunity is perfect for you.

Benefits

Competitive salary

Charity support

Parental leave

Global recognition platform

Virgin Pulse access

Employee assistance program

Qualifications

• Extensive experience with ServiceNow and testing customizations.
• Proficient in manual and automated testing, especially in complex environments.

Responsibilities

• Define and implement testing strategies aligned with business objectives.
• Design and maintain test cases for ServiceNow modules.

Skills

ServiceNow Expertise

Manual Testing

Automated Testing

Analytical Skills

Communication Skills

Process Improvement

Tools

ServiceNow

JIRA

Selenium

Playwright

Job description

ServiceNow Test Analyst | IT Service Management | London

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We are seeking a highly skilled test analyst with a background in the financial sector and experience in large greenfield implementations of ServiceNow. In this pivotal role, you will drive the testing of multiple areas of the platform and optimization of ServiceNow solutions, ensuring they meet our strategic goals and deliver exceptional value.

About the team

We are building a world class IT Service Management (ITSM) team from the ground up, using the ServiceNow platform to empower colleagues to deliver exceptional market leading services to our internal and external clients.

This is your opportunity to join the rapidly growing ServiceNow platform team with a focus on driving Worldpay forwards in the way it makes knowledge-based decisions, built on solid data-driven evidence to improve our colleague and client experience, drive efficiency and cost savings, and improve the way we deliver service.

What you’ll own

1. Test Strategy & Planning: Define and implement testing strategies, ensuring alignment with business objectives and project timelines.
2. Test Case Development: Design and maintain comprehensive test cases and scenarios for ServiceNow modules within Test Management.
3. Automation Script Development: Build, update, and execute automated tests in ServiceNow’s Automated Testing Framework (ATF).
4. Communication & Collaboration: Work closely with developers, process owners/business analysts, and stakeholders to clarify requirements and validate functionality. This includes planning and running UAT for larger efforts.
5. Defect Management: Own the defect lifecycle, including logging, prioritizing, and tracking defects to closure using ServiceNow.
6. Continuous Improvement: Identify process inefficiencies, propose enhancements, and champion best practices in methodologies and tools.

This role empowers you to be a key advocate for quality within the ServiceNow ecosystem while shaping robust testing processes.

What you bring:

1. Extensive ServiceNow Expertise: Deep understanding of ServiceNow modules, functionality, and platform capabilities with hands-on experience in testing customizations and integrations.
2. Testing Proficiency: Proven experience in manual and automated testing, with a focus on functional, regression, and end-to-end testing in complex environments. Expertise in identifying, documenting, and resolving defects using tools like JIRA or within the ServiceNow platform.
3. Automation Skills: Proficiency in test automation tools such as Selenium, Playwright, or ServiceNow’s ATF, with the ability to design and maintain automation scripts.
4. Analytical Mindset: Strong problem-solving and troubleshooting skills, with the ability to quickly identify root causes and provide actionable insights.
5. Communication & Collaboration: Excellent communication skills, with the ability to work effectively with cross-functional teams, including developers, business analysts, and stakeholders. Experience leading UAT sessions preferred.
6. Process Improvement Orientation: Passion for refining testing processes and introducing best practices to enhance efficiency and quality.

Where you’ll own it

You’ll own it in our London hub. Our sites are hubs of activity, conversation, and openness. With inspiring, stylish workspaces we want people to feel excited to come and do their best work.

This role could involve travel to the USA when required.

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect:

1. A competitive salary and benefits.
2. Time to support charities and give back to your community.
3. Parental leave policy.
4. Global recognition platform.
5. Virgin Pulse access.
6. Global employee assistance program.

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.

Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.

Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

To find out more about working with us, find us on LinkedIn.

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