ServiceNow Technical Architect

Computacenter; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading company is seeking a ServiceNow Technical Architect to design and deliver innovative solutions within the ServiceNow ecosystem. You will collaborate with experts to enhance applications, drive technical excellence, and ensure best practices. This role requires strong problem-solving skills and the ability to manage customer expectations effectively.

Qualifications

• Over 5 years of experience in ServiceNow solutions.
• Proven expertise in ServiceNow platform functionalities and APIs.

Responsibilities

• Lead the design and delivery of ServiceNow solutions.
• Engage with stakeholders to understand requirements and resolve issues.
• Produce high-quality technical documentation.

Skills

ServiceNow

Problem Solving

Customer Facing Skills

Agile

Waterfall

UI/UX

Job description

Join to apply for the ServiceNow Technical Architect role at Computacenter

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Direct message the job poster from Computacenter

Join a dynamic and supportive team tackling complex technical challenges by designing and delivering high-quality ServiceNow solutions.

We are looking for a ServiceNow Technical Architect to play a key role in shaping and evolving innovative ServiceNow solutions within Portfolio Innovation & Management. Our work directly enhances Computacenter Services, enabling efficient implementation and ensuring our customers benefit from the latest capabilities of the ServiceNow platform.

You’ll collaborate with a specialist team of experts to design, build, and enhance our suite of ServiceNow solutions—ranging from store applications to fully custom solutions. These applications span integrations, portals, and enterprise-grade workflows, leveraging the full power of the NOW platform. You’ll be instrumental in driving technical excellence, scalability, and innovation while ensuring best practices and architectural integrity.

If you're passionate about solving complex problems and delivering impactful solutions, we'd love to have you on board!

What you’ll do

As a Technical Architect within the team, you will lead the design, development, and enhancement of ServiceNow solutions, ensuring scalability, innovation, and technical excellence. You’ll collaborate with a team of experts to deliver cutting-edge applications—including store apps, integrations, portals, and enterprise-grade workflows—leveraging the full power of the NOW platform.

Your responsibilities will include:

• Architecting and delivering high-quality ServiceNow solutions aligned with business objectives.
• Applying deep ServiceNow platform expertise across multiple applications to drive innovation.
• Translating complex technical challenges into scalable, maintainable solutions while ensuring best practices.
• Engaging with stakeholders to understand requirements, resolve complex issues, and prevent escalations.
• Staying ahead of industry trends, emerging technologies, and ServiceNow developments to inform future strategies.
• Producing high quality technical documentation.
• Leading customer meetings and knowledge-sharing sessions to ensure successful adoption and alignment with business needs.
• Driving continuous improvement in team processes, tooling, and workflows to enhance efficiency and collaboration.
• Identifying opportunities for innovation within ServiceNow and the broader Computacenter ecosystem.

What you’ll need

• Over 5 years of experience developing and designing innovative solutions within the ServiceNow ecosystem.
• Proven expertise in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, and development tools
• An open and friendly personality with strong customer-facing skills in both a virtual and face-to-face setting (including the ability to deliver presentations/feedback).
• Experience with Software Development Lifecycle in Agile and Waterfall projects.
• Self-managing and capable of working independently or as part of a team.
• Skilled in managing customer expectations, and translating technical challenges to stakeholders.
• Ability to contribute to technical solution designs and provide input into bid, project, and technical documents.
• Effective active listening skills and the ability to understand the priorities and concerns of others.
• Able to learn, understand and use new technologies quickly and effectively.
• UI/UX skills to support our solutions within Portals and Mobile.
• A strong desire to help others by sharing knowledge, peer reviewing, and contributing to our portfolio of solutions.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Consulting and Information Technology
• Industries: Information Technology & Services and IT Services and IT Consulting