ServiceNow Technical Architect

JR United Kingdom; Chelmsford; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company in Chelmsford is looking for a highly skilled ServiceNow Technical Architect to shape their ServiceNow strategy and drive digital transformation. The role involves extensive ServiceNow implementations, collaboration with cross-functional teams, and requires strong communication and leadership skills.

Qualifications

• Minimum of 5+ years of experience in Technical Architecture within the ServiceNow environment.
• Proven track record of successfully delivering ServiceNow projects.
• ServiceNow Certifications including Certified Implementation Specialist required.

Responsibilities

• Lead design, develop, and implement ServiceNow solutions.
• Manage technical aspects of delivery as part of developer community.
• Deliver complex technical work in support of development teams.

Skills

Communication

Problem-solving

Interpersonal skills

Education

Bachelor’s degree in business, Information Technology or related field

ServiceNow Certifications

ServiceNow Certified Technical Architect (CTA)

Job description

Social network you want to login/join with:

ServiceNow Technical Architect, chelmsford

col-narrow-left

Client:

Lancaster Resources

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

col-wide

Job Description:

Job Summary:

Our client is currently seeking a highly skilled and experienced ServiceNow Technical Architect to lead the design, development, and implementation of ServiceNow solutions across their enterprise. You will play a critical role in shaping their ServiceNow strategy, ensuring alignment with business goals, and driving digital transformation initiatives. This role requires a strong background in ServiceNow technical implementations, excellent communication skills, and the ability to work collaboratively with cross- functional teams.

Key Responsibilities:

• Extensive experience working with the ServiceNow platform, across a wide range of products (e.g. ITSM, ITOM, HRSD, CSM, IRM, SecOps)
• Experience in designing solutions to balance successful delivery of both recommended best practices and customer requirements, ensuring solutions are maintainable and scalable
• Experience preparing for and presenting to customers in demonstrations, workshops, show-and- tell sessions
• Experience managing challenging project situations
• Experience in managing Agile development teams and performing code reviews
• ServiceNow certifications (eg CIS, CAS, CTA or readiness to do this)
• Experience delivering technical training to developers, customers and non-technical resources
• Engage with customers at all stages from pre-sales to early life support
• Deliver the most complex elements of technical work in support of development teams
• Prepare and lead workshops related to your engagements with BA support
• Manage the technical aspects of delivery as part of a community of developers, including providing technical support to junior and fellow senior developers
• Produce design documents to propose solutions to customers and define the scope of activities to be carried out
• Hold regular stand-ups with delivery teams aligned to your work, completing code reviews and investigating blockers
• Attend and/or lead customer-facing meetings to support delivery, testing, handover and closure of project work
• Drive continuous improvement of the ServiceNow platform, leveraging new features and capabilities
• Participate in roadmap planning and platform strategy with business and IT leadership
• Work closely with project managers, developers, and other stakeholders to ensure successful project delivery.
• Provide guidance and support to junior team members.
• Participate in regular team meetings to review project progress, address issues, and ensure alignment with project objectives.
• Promote a positive and inclusive team culture that values diversity and collaboration.
• Provide exceptional levels of verbal and written communication to clients and the ability to build rapport via teams and face to face.
• Build and maintain strong relationships with clients, ensuring their needs and expectations are met.
• Communicate project status, risks, and issues to stakeholders in a clear and timely manner.
• Manage stakeholder expectations and ensure alignment with project goals.

Qualifications:

• Bachelor’s degree in business, Information Technology, or a related field, or comparable work experience gained.
• ServiceNow Certifications including Certified Implementation Specialist in multiple products (required)
• ServiceNow Certified Technical Architect (CTA) preferred but eligibility and openness to do this qualification in the future is acceptable
• ServiceNow Certified App Developer preferred
• Minimum of 5+ years of experience in Technical Architecture within the ServiceNow environment.
• Proven track record of successfully delivering projects for ServiceNow solutions.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to manage multiple projects simultaneously and work well under pressure.