ServiceNow SOMT Architect

Syntax Consultancy Ltd; Greater London; Hybrid; GBP 88,000 - 115,000; Full time

Job summary

Syntax Consultancy Ltd seeks a ServiceNow SOMT Architect for a London-based hybrid role on a 6-month contract. You will lead the design, architecture and implementation of SOMT solutions, working with IT operations and monitoring tools to enable proactive service management.

The role requires hands-on SOMT expertise, architecture leadership, and governance of SOMT standards across enterprise IT operations.

Qualifications

• Hands-on ServiceNow SOMT architecture and SOMT expertise.
• Lead design, architecture and implementation of SOMT solutions.
• Define scalable IT Operations architectures and observability with AIOps.
• Strong ServiceNow ITSM and IT Operations monitoring.
• Architecture and solution design for end-to-end ServiceNow architecture.

Responsibilities

• Lead implementation of SOMT across large enterprise landscapes with monitoring tools and CMDB sources.
• Act as Technical Authority for SOMT architecture and best practices; mentor team members.

Skills

SOMT expertise

ServiceNow architecture

IT operations

AIOps

Observability

Tools

Splunk

Dynatrace

AppDynamics

Azure Monitor

AWS CloudWatch

ServiceNow scripting

Job description

ServiceNow SOMT Architect
London (Hybrid)
6 Month Contract
£550/day (Outside IR35)

ServiceNow SOMT Architect needed for a 6 Month Contract in London (Hybrid). Must have strong SOMT (Sales Order Management for Telecommunications) expertise.

Hybrid Working 2 to 3 days/week remote (WFH) and the remainder of the time working from the office in London. Paying up to £550/day (Outside IR35).

Working with a global IT Consultancy supporting a leading Telecoms end client. Start ASAP in October / November 2026.

• Stong hands-on ServiceNow Architecture + SOMT (Sales Order Management for Telecommunications) expertise.
• ServiceNow Architect to lead the design, architecture + implementation of ServiceNow Technology Service Operations Management (SOMT) solutions.
• Defining scalable IT Operations architectures, driving observability, AIOps initiatives + enabling proactive operations through ServiceNow SOMT modules.
• Strong ServiceNow ITSM, IT Operations + Enterprise Monitoring.
• Architecture & Solution Design: defining end-to-end ServiceNow architecture aligned to enterprise IT Operations strategy.
• Implementation & Delivery: leading implementation of SOMT solutions across large enterprise landscapes, monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch), CMDB data sources.
• Technical Leadership: acting as Technical Authority for SOMT solutions and best practices, mentor developers, administrators + consultants on SOMT architecture and standards
• AIOps & Observability: design + implement AIOps-driven event correlation and noise reduction.
• Governance & Optimization: define SOMT governance, standards, and architectural guardrails.
• Technical Environment: ServiceNow, ITSM, SOMT, CMDB architecture, data modeling, ServiceNow scripting (JavaScript, Glide APIs), Network, server, storage, cloud, HLDs, LLDs + architecture diagrams.