ServiceNow Implementation Consultant

F5 Consultants; United Kingdom; Remote; GBP 85,000 - 100,000; Full time

Job summary

An established industry player is seeking a ServiceNow Implementation Consultant to join their innovative team. This role focuses on designing and developing solutions for various workflow applications, enhancing user experiences, and integrating systems to optimize customer journeys. The ideal candidate will possess a deep understanding of ServiceNow and demonstrate strong communication skills to collaborate effectively with diverse teams. With a competitive salary range and opportunities for growth, this position promises to be an exciting step in your career within a dynamic tech consultancy environment.

Qualifications

• Proven experience with ServiceNow, focusing on Customer, Technology, and Employee Experience workflows.
• Expertise in integrating ServiceNow with external systems to create end-to-end workflows.

Responsibilities

• Design and develop solutions for ServiceNow workflow applications.
• Integrate ServiceNow applications with external systems using REST/SOAP APIs.

Skills

ServiceNow Platform

Customer Experience Workflows

Integration with External Systems

Communication Skills

Data Migration

Job description

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This range is provided by F5 Consultants. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from F5 Consultants

Founder & Managing Director of F5 Consultants

ServiceNow Implementation Consultant - Leading Tech Consultancy - Home Working - £85-100K + Bonus & Benefits

Your role

Technical Development - Design and develop solutions for ServiceNow workflow applications, including:

• Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal
• Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
• Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery

User Experience - Utilize ServiceNow's Experience Layer components to build modern, intuitive user interfaces

• Configure and enhance the Next Experience UI for tailored and seamless interactions
• Use UI Builder and Service Portal to deliver role-based dashboards and customized workflows that meet client-specific requirements

Integration and Data Management

• Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub.
• Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.
• Workflow data fabric and RaptorDB

Your skills and experience

• Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.
• Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce.
• Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development.
• Expertise in integrating ServiceNow with external systems to create end-to-end workflows.
• Excellent communication and collaboration skills, with the ability to translate technical concepts into business outcomes and work effectively with diverse teams.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting