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ServiceNow Implementation Consultant

F5 Consultants

Greater London

Remote

GBP 90,000 - 110,000

Full time

2 days ago
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Job summary

A leading tech consultancy is seeking a ServiceNow Implementation Consultant for remote work. The role involves designing and developing solutions for various ServiceNow workflows, integrating applications, and enhancing user experiences. Ideal candidates will have proven expertise in ServiceNow and strong integration skills, along with the ability to communicate technical concepts effectively.

Benefits

Company pension
Work from home

Qualifications

  • Proven experience with the ServiceNow platform, focusing on workflows.
  • Expertise in integrating ServiceNow with external systems.
  • Ability to translate technical concepts into business outcomes.

Responsibilities

  • Design and develop solutions for ServiceNow workflow applications.
  • Integrate ServiceNow applications with external systems using APIs.
  • Utilize ServiceNow's Experience Layer components for user interfaces.

Skills

ServiceNow Expertise
Integration Skills
Communication

Job description

This range is provided by F5 Consultants. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from F5 Consultants

Founder & Managing Director of F5 Consultants

ServiceNow Implementation Consultant - Leading Tech Consultancy - Home Working - £90-110K + 5% Bonus & Benefits

Your role

Technical Development - Design and develop solutions for ServiceNow workflow applications, including:

  • Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal
  • Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
  • Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery

User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces

  • Configure and enhance the Next Experience UI for tailored and seamless interactions
  • Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements

Integration and Data Management

  • Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub.
  • Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.
  • Workflow data fabric and RaptorDB

Your skills and experience

  • ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.
  • Customer and Employee Insights:

o Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce.

o Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development.

  • Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows.
  • Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams.

Additional pay:

  • Company pension
  • Work from home
Seniority level
  • Seniority level
    Mid-Senior level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Information Technology
  • Industries
    IT Services and IT Consulting

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