ServiceNow HR Architect

Akkodis; United Kingdom; Hybrid; GBP 80,000 - 105,000; Full time

Benefits offered by this job

Bonus

Extensive benefits

Job summary

Akkodis is seeking an experienced ServiceNow Architect/Senior HRSD Specialist for UK hybrid work. You will lead architecture and solution design for HRSD implementations, mapping requirements to practical platform solutions, and setting governance across multiple workstreams.

The role requires strong HRSD knowledge, cross-functional collaboration, and proven ability to deliver complex HR technology programmes. UK-wide travel and ongoing platform development are included.

Qualifications

• Experience delivering ServiceNow HRSD solutions within large or complex organisations.
• Strong ServiceNow HRSD architecture experience.
• Experience across multiple ServiceNow implementations or enhancement programmes.
• Knowledge of HR Case Management, Employee Centre, Lifecycle Events and Knowledge Management.
• Experience integrating ServiceNow with enterprise HR platforms such as Workday, SuccessFactors or equivalent systems.
• Strong understanding of ServiceNow platform capabilities and best practice.
• Experience producing architecture documentation and solution designs.
• Excellent stakeholder engagement and communication skills.
• The ability to bridge the gap between business requirements and technical delivery.
• A collaborative approach to working with delivery, product and platform teams.
• Experience working across complex, multi-stakeholder programmes.
• ServiceNow certifications such as CSA, CIS-HRSD, CAD or CTA would be beneficial.

Responsibilities

• Leading architecture and solution design for ServiceNow HRSD implementations.
• Designing solutions across HR Case Management, Employee Centre, Knowledge Management and Lifecycle Events.
• Working with business and technical stakeholders to understand requirements and translate them into practical platform solutions.
• Defining architecture standards, design principles and platform governance.
• Producing and reviewing high-level and detailed solution designs.
• Providing guidance on integrations, security, data structures and overall platform design.
• Supporting delivery teams throughout implementation and deployment activities.
• Reviewing configuration approaches and ensuring alignment with ServiceNow best practice.
• Working with HR technology teams and third-party systems to design integration solutions.
• Identifying opportunities to improve processes through automation and workflow design.
• Providing architectural oversight across multiple workstreams and initiatives.
• Contributing to the ongoing development of ServiceNow capabilities, architecture standards and platform roadmaps.

Skills

ServiceNow HRSD

Solution architecture

Stakeholder management

Integrations

Multi-project delivery

Job description

Salary: £80,000 - 105,000 per year

Requirements:

• We are looking for someone operating as a ServiceNow Architect, Solution Architect, Lead Consultant or Senior HRSD Specialist, with experience delivering ServiceNow HRSD solutions within large or complex organisations.
• Strong ServiceNow HRSD architecture experience.
• Experience across multiple ServiceNow implementations or enhancement programmes.
• Knowledge of HR Case Management, Employee Centre, Lifecycle Events and Knowledge Management.
• Experience integrating ServiceNow with enterprise HR platforms such as Workday, SuccessFactors or equivalent systems.
• Strong understanding of ServiceNow platform capabilities and best practice.
• Experience producing architecture documentation and solution designs.
• Excellent stakeholder engagement and communication skills.
• The ability to bridge the gap between business requirements and technical delivery.
• A collaborative approach to working with delivery, product and platform teams.
• Experience working across complex, multi-stakeholder programmes.
• ServiceNow certifications such as CSA, CIS-HRSD, CAD or CTA would be beneficial.

Responsibilities:

• Leading architecture and solution design for ServiceNow HRSD implementations.
• Designing solutions across HR Case Management, Employee Centre, Knowledge Management and Lifecycle Events.
• Working with business and technical stakeholders to understand requirements and translate them into practical platform solutions.
• Defining architecture standards, design principles and platform governance.
• Producing and reviewing high-level and detailed solution designs.
• Providing guidance on integrations, security, data structures and overall platform design.
• Supporting delivery teams throughout implementation and deployment activities.
• Reviewing configuration approaches and ensuring alignment with ServiceNow best practice.
• Working with HR technology teams and third-party systems to design integration solutions.
• Identifying opportunities to improve processes through automation and workflow design.
• Providing architectural oversight across multiple workstreams and initiatives.
• Contributing to the ongoing development of ServiceNow capabilities, architecture standards and platform roadmaps.

Technologies:

• Architect
• Security
• ServiceNow

More:

We are a growing ServiceNow consultancy working on large-scale enterprise HR transformation and platform initiatives. This is a UK hybrid role with flexibility around home working and occasional travel where required, offering up to £105,000 plus bonus and extensive benefits depending on experience. You will have the opportunity to influence architecture standards, work with experienced ServiceNow professionals and play a key role in the continued development of HRSD capabilities, combining strategic architecture with hands‑on involvement in solution design and delivery from discovery through implementation and continual improvement.

last updated 40 week of 2026