ServiceNow HAM Consultant

Gazelle Global; West Midlands; On-site; GBP 70,000 - 110,000; Full time

Job summary

Gazelle Global is seeking a ServiceNow HAM Consultant to design, implement, and optimize hardware asset lifecycles, inventory tracking, and data integrity workflows on the ServiceNow platform, with a focus on HAM Pro.

You will lead end-to-end deployments, align HAM data with CMDB, CSDM, ITOM Discovery, and ITSM integrations, and run stakeholder workshops. Data migration and governance will be a key area of responsibility.

Qualifications

• Hands-on configuration and deployment experience with ServiceNow ITAM/HAM Pro modules.
• Solid understanding of CMDB, CSDM, ITOM Discovery, and ITSM integrations.
• Experience in leading client-facing workshops to define asset strategies and KPIs.
• Proven ability to cleanse, map, and migrate legacy asset data while upholding governance.

Responsibilities

• Lead end-to-end deployments of ServiceNow HAM Pro and manage hardware lifecycles from procurement to disposal.
• Align HAM data with CMDB, CSDM, and ITOM Discovery to reconcile assets with configuration items.
• Run client-facing workshops to define asset strategies, governance, and reporting KPIs.
• Drive data migration and quality efforts, ensuring governance and data integrity.

Skills

ServiceNow HAM Pro

CMDB

CSDM

ITOM Discovery

ITSM integrations

Stakeholder management

Data migration

Data governance

Education

ServiceNow CSA

CIS-HAM

ITIL 4 Foundation

Job description

Need ServiceNow HAM Consultant who designs, implements, and optimizes enterprise hardware asset lifecycles, inventory tracking, and data integrity workflows on the ServiceNow platform

Key responsibilities:

• Implementation & Configuration: Lead end-to-end deployments of ServiceNow HAM Pro, managing hardware lifecycles from procurement and receiving to retirement and disposal.
• CMDB & Discovery Integration: Align HAM data with the Configuration Management Database (CMDB), Service Graph Connectors, and ITOM Discovery to reconcile physical assets with configuration items.]
• Stakeholder Workshops: Lead client-facing sessions to define asset strategies, inventory governance, and reporting KPIs.
• Data Migration & Quality: Cleanse, map, and migrate legacy asset data into ServiceNow while maintaining strict data governance frameworks

Key skills/knowledge/experience:

• Core Expertise: Hands-on configuration and deployment experience with ServiceNow ITAM/HAM Pro modules.
• Platform Knowledge: Solid understanding of CMDB, CSDM (Common Services Data Model), ITOM Discovery, and ITSM integrations.
• Experience Level: Typically 3 to 8+ years of total IT experience, including multiple full-lifecycle ServiceNow ITAM/HAM implementations

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – Hardware Asset Management certification (CIS-HAM)
• ITIL 4 Foundation CertificationExperience within Financial Services, Banking, or Building Societies.
• Knowledge of regulatory, audit, and governance requirements within UK financial institutions.

erson specification

I.e., negotiating, client facing, communication, assertive, team leading/team member skills, supportive.

• Ability to explain complex technical concepts to non‑technical audiences
• Leadership, mentoring, and decision‑making skills