ServiceNow Developer Consultant

ELEMIS; United Kingdom; Remote; GBP 83,000 - 124,000; Full time

Job summary

ELEMIS seeks an experienced ServiceNow Developer Consultant to work with the Service Delivery Manager on improving the ServiceNow programme. Focus areas include HiBob integration, HR/IT workflows, and employee center enhancements.

The role involves delivering design, configuration, testing, deployment support, and knowledge transfer under a fixed-term 3-month contract, with 37.5 weekly hours, Monday to Friday.

Qualifications

• Hands-on ServiceNow development experience with JavaScript and flow tools.
• Strong experience with Service Catalog, ITSM, IT Asset Management.
• Experience designing HR/employee workflows across HR and IT teams.
• Experience with IntegrationHub, REST APIs, Microsoft Teams integrations, Entra ID, SSO, SCIM.
• Ability to translate business requirements into scalable, maintainable ServiceNow solutions.
• Excellent communication and stakeholder management.

Responsibilities

• Develop workflows and integrations between HiBob and ServiceNow to improve joiner/mover/leaver processes.
• Identify and develop AI-driven workflows to enhance user and agent experience.
• Implement custom ServiceNow approvals via Microsoft Teams for high-stakes requests.
• Automate fulfillment of pre-approved Service Catalog requests using SSO, SCIM and related integrations.
• Build/Improve Catalog Items and workflows for event-related requests with automated emails and fulfilment.
• Design and configure asset management for digital training assets with lifecycle reporting.
• Improve Employee Center structure and UX per Common Data Model principles.
• Support rollout and ongoing improvement of Problem Management.
• Advise on capabilities/limits of ServiceNow and propose scalable solutions.

Skills

ServiceNow

JavaScript

Flow Designer

Workflow Studio

IntegrationHub

REST APIs

Microsoft Teams integrations

CSDM

ITSM

IT Asset Management

Tools

SCIM provisioning

Entra ID

SSO

Job description

ServiceNow Developer Consultant

Department: IT Support, Infrastructure & Security

Employment Type: Fixed Term - Full Time

Location: UK, Remote

Description

We are looking for an experienced ServiceNow Developer Consultant to work closely with the Service Delivery Manager on a defined programme of ServiceNow improvements.

There is a primary focus of assisting a rollout of HiBob and developing workflows and integrations between the two systems.

The Supplier will provide specialist ServiceNow consultancy services to translate agreed business requirements into practical and scalable solutions across ITSM, ITAM, workflow automation, integrations and Employee Center.

Under agreed Statements of Work, the Supplier will deliver solution designs, configured and developed functionality, test evidence, deployment support, technical documentation and knowledge-transfer materials. The Supplier will determine the appropriate delivery approach and sequencing of the services, subject to agreed deliverables, timescales, architectural standards and security requirements.

Contract Type: Fixed Term 3 Months

Weekly Hours: Monday-Friday 37.5

What Will You Do?

• Develop workflows and integrations between HiBob and ServiceNow to improve already developed Joiner, Mover and Leaver workflows, increase manager ownership and reduce manual administration for the HR and IT teams.
• Identify and develop additional Agentic AI workflows that can improve the user and agent experience.
• Implement custom ServiceNow approval processes through Microsoft Teams, particularly for sensitive requests requiring approval from senior stakeholders.
• Automate the fulfilment of pre-approved Service Catalog requests, including the use of SSO, SCIM, Entra ID groups, IntegrationHub and other relevant integrations.
• Build and improve Catalog Items and workflows for event-related requests, including automated emails, confirmations and fulfilment activities.
• Design and configure an asset management solution for digital training assets, ensuring appropriate ownership, lifecycle tracking and reporting, copying templates already in place for asset management modules for separate purposes.
• Improve the Employee Center structure, taxonomy and user experience in alignment with Common Service Data Model principles.
• Provide platform development support for the rollout and continued improvement of Problem Management.
• Advise on the capabilities and limitations of the ServiceNow platform and recommend solutions that are scalable, maintainable and aligned with best practice.
• Produce clear technical documentation and provide knowledge transfer to the internal Service Delivery and support teams.

The Perfect Candidate:

• roven hands-on ServiceNow development experience, including JavaScript, Flow Designer, Workflow Studio, Catalog Builder and custom application development.
• Strong experience with Service Catalog, Request Management, Problem Management, Employee Center and IT Asset Management.
• Experience designing and implementing Joiner, Mover and Leaver workflows across HR and IT teams.
• Experience with IntegrationHub, REST APIs, Microsoft Teams integrations, Entra ID, SSO and SCIM provisioning.
• Experience configuring automated approvals, notifications and end-to-end request fulfilment workflows.
• Good understanding of CSDM, ServiceNow taxonomy and the configuration of an intuitive Employee Center experience.
• Experience implementing or supporting ServiceNow ITAM solutions, including custom asset classes and lifecycle processes.
• Experience with ServiceNow Now Assist, AI Agents or Knowledge Article Optimizer would be highly desirable.
• Good understanding of ITSM processes, particularly Request, Problem, Configuration and Asset Management.
• Ability to translate business requirements into well-designed, scalable and supportable ServiceNow solutions.
• Experience taking development through testing, deployment, documentation and handover.
• Strong communication skills, with the ability to work effectively across technical teams, business functions and senior stakeholders.
• Comfortable working independently against an agreed backlog while collaborating closely with the Service Delivery Manager.
• Experience working within Agile development methodologies and tools.

What we offer you!*

Our People Commitments

Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.

We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high-performing teams.

We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.