ServiceNow Delivery Manager: Lead Digital Transformation

EY UK; Greater London; Presencial; GBP 90 000 - 140 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working

Career development

Total Rewards package

Resumo da oferta

EY is seeking an experienced ServiceNow Manager to drive digital transformation for clients from our London area offices. You will lead projects on the ServiceNow platform, facilitate workshops, and work with delivery teams to ensure timely, high-quality outcomes across engagements.

You will mentor team members, build strong client relationships, and contribute to sales through technical and functional contribution, all while upholding EY's inclusive, collaborative culture and flexible working

Qualificações

• Previous technical and architectural experience of ServiceNow.
• ServiceNow CMDB / CSDM experience.
• Proven track record delivering ServiceNow projects to deadlines.
• ServiceNow Certified Administrator with CIS in one or more modules.
• Experience in delivering real and sustainable ServiceNow solutions.
• Experience in people management and stakeholder coordination.

Responsabilidades

• Lead a range of projects on the ServiceNow platform to deliver value and outcomes for clients.
• Facilitate workshops and 1-2-1 sessions to uncover client challenges and articulate solutions.
• Develop technically and functionally to contribute to solutions and sales.
• Lead and support customer development teams to achieve potential and ensure delivery of quality outcomes.
• Define and implement ways of working to ensure efficient, inclusive project delivery.
• Provide assurance throughout the development lifecycle.
• Meet deadlines individually or as a team leader and manage priorities.
• Build strong client relationships and influence engagements and stakeholders.
• Share knowledge and contribute to best practices with UKI/EMEA/Global teams.
• Coach and develop others as a positive role model.

Conhecimentos

ServiceNow

CMDB/CSDM

ServiceNow CIS

People management

Stakeholder management

Solution design

Ferramentas

ServiceNow platform

Descrição da oferta de emprego

EY is seeking an experienced ServiceNow Manager to drive digital transformation for clients from our London area offices. You will lead projects on the ServiceNow platform, facilitate workshops, and work with delivery teams to ensure timely, high-quality outcomes across engagements.

You will mentor team members, build strong client relationships, and contribute to sales through technical and functional contribution, all while upholding EY's inclusive, collaborative culture and flexible working