ServiceNow Consultant ITOM

Linking Humans; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An innovative firm is seeking a talented ServiceNow ITOM Consultant to join their dynamic team. In this role, you'll leverage your expertise in ServiceNow Event Management and Performance Analytics to create impactful dashboards and optimize event management processes. Collaborating with stakeholders, you'll transform complex data into actionable insights, ensuring seamless integration with various data sources. This remote position offers the chance to work on exciting projects that enhance operational efficiency and clarity. If you're a problem-solver with a passion for data visualization and analytics, this opportunity is perfect for you.

Qualifications

• Hands-on experience with ServiceNow Event Management and Performance Analytics.
• Strong knowledge of Azure Integration Services for data ingestion.

Responsibilities

• Assist in ServiceNow Event Management configuration and optimization.
• Support implementation of Performance Analytics dashboards and KPIs.
• Design and build custom dashboards in ServiceNow.

Skills

ServiceNow Event Management

Performance Analytics

Azure Integration Services

Data Visualization

Problem-solving skills

Documentation skills

Communication skills

Tools

ServiceNow

Document Management Systems

Job description

Job Title: ServiceNow ITOM Consultant
Contract: 6-month initial
Start Date: ASAP
Location: UK (Remote)

Role Overview:

We're looking for a ServiceNow specialist with hands-on experience in Event Management and Performance Analytics, capable of integrating data via other technology and building impactful dashboards that bring clarity to complex systems and processes.

Key Responsibilities

• • Assist in ServiceNow Event Management configuration and optimisation, including integration with monitoring tools and data sources.

  • Support the implementation and enhancement of Performance Analytics (PA) dashboards, KPIs, and reporting structures.

  • Work with Azure Integration Services to pull and structure data from various sources into ServiceNow.

  • Integrate and manage data from the client’s document management system – a critical and central system for operations.

  • Design and build custom dashboards in ServiceNow, transforming raw data into clear, actionable visual insights.

  • Collaborate closely with stakeholders to identify reporting needs and translate them into PA and Event Management configurations.

  • Troubleshoot and resolve issues across Event Management and Performance Analytics features.

  • Maintain documentation of solutions, configurations, and processes to ensure knowledge transfer and long-term maintainability.
    
    

Required Experience & Skills

• • Proven hands-on experience with ITOM:ServiceNow Event Management and Performance Analytics.

  • Strong knowledge of Azure Integration Services, including data ingestion and transformation.

  • Experience working with document management systems and integrating them into ServiceNow.

  • Ability to design and deliver custom dashboards and data visualisations tailored to business needs.

  • Solid understanding of ITOM practices and ServiceNow modules relevant to monitoring and analytics.

  • Strong problem-solving skills with the ability to work independently and liaise with technical and non-technical stakeholders.

  • Excellent documentation and communication skills.

  • Must have the right to work in the UK