ServiceNow Business Process Consultant - London/Remote - Up to £80,000 + Benefits

JR United Kingdom; Bradford; Remote; GBP 68,000 - 80,000; Full time

Job summary

Join a leading ServiceNow partner in the UK as a Business Process Consultant. You'll shape innovative solutions while collaborating closely with clients to improve their operational efficiency. The role requires over 3 years of experience with ServiceNow, focused on delivering high-quality outcomes within a high-performing team.

Benefits

25 days annual leave (increases each year)

Bursary for development and training

Funded Certifications

Recognition programs

Remote-first work environment

Annual company-wide events and team-building experiences

Wellness and community engagement initiatives

Qualifications

• 3+ years of hands-on experience working with ServiceNow.
• Experience in business consulting and process optimization.
• Leading complex initiatives in large-scale enterprise environments.

Responsibilities

• Shape and deliver innovative ServiceNow solutions.
• Lead discovery sessions and translate business requirements into functional designs.
• Implement process improvements that enhance operational efficiency.

Skills

Business consulting

Process optimization

Stakeholder engagement

Initiative management

User stories writing

Workshop facilitation

Education

Bachelor’s degree or equivalent hands-on experience

ITIL Foundation Certification (V3 or V4)

ServiceNow Certified System Administrator

Tools

ServiceNow

Job description

Join an Elite ServiceNow Partner as a Business Process Consultant, where you'll be instrumental in shaping and delivering innovative ServiceNow solutions that align with our clients’ business goals. In this role, you’ll work closely with stakeholders to understand their needs, define priorities, and implement process improvements that enhance operational efficiency and project outcomes.

You’ll lead discovery sessions, translate business requirements into functional designs, and recommend scalable solutions that support long-term platform success. Your ability to manage multiple initiatives, deliver high-quality outcomes, and stay current with ServiceNow capabilities will be key to your success.

This is a pivotal role in the build out of this partner's Centre of Excellence in the UK where you will work alongside some of the most talented specialists in the ecosystem!

What they are looking for:

We’re seeking professionals with 3+ years of experience in:

• Working hands-on with the ServiceNow platform, including at least two product areas
• Business consulting, process optimization, or product ownership
• Collaborating across departments and engaging with senior leadership
• Leading complex initiatives in large-scale enterprise environments
• Writing user stories, refining requirements, and advising stakeholders
• Facilitating workshops and managing client relationships both remotely and in person
• Experience with ITAM implementations is highly desirable

Preferred Qualifications:

• ITIL Foundation Certification (V3 or V4)
• ServiceNow Certified System Administrator
• Certifications in two or more ServiceNow modules (e.g., ITSM, CSM, ITOM, IRM, SecOps)
• Bachelor’s degree or equivalent hands-on experience
• Previous experience working within a ServiceNow Partner

What they offer:

• Base Salary Up to £80,000
• Bursary for your own development & training
• Funded Certifications
• 25 days annual leave (Increases each year of service)
• Collaborate with a high-performing ServiceNow team
• Recognition programs that reward contributions and achievements
• Remote-first work environment
• Annual company-wide events and team-building experiences
• Wellness and community engagement initiatives