ServiceNow Business Process Consultant - London/Remote - Up to £80,000 + Benefits

JR United Kingdom; Greater Manchester; Remote; GBP 60,000 - 80,000; Full time

Job summary

Join a leading ServiceNow partner as a Business Process Consultant, where you'll drive innovative solutions and enhance operational efficiency. With a focus on collaboration and stakeholder engagement, you'll play a pivotal role in the Centre of Excellence, working with top specialists. This remote-first position offers a competitive salary and numerous benefits.

Benefits

Bursary for development & training

Funded Certifications

25 days annual leave

Recognition programs

Annual company-wide events

Wellness initiatives

Qualifications

• 3+ years of experience with ServiceNow platform.
• Experience in business consulting and process optimization.
• Facilitating workshops and managing client relationships.

Responsibilities

• Shape and deliver innovative ServiceNow solutions.
• Lead discovery sessions and implement process improvements.
• Manage multiple initiatives and deliver high-quality outcomes.

Skills

Business consulting

Process optimization

User stories writing

Client relationship management

Education

Bachelor’s degree

ITIL Foundation Certification

ServiceNow Certified System Administrator

Tools

ServiceNow

Job description

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ServiceNow Business Process Consultant - London/Remote - Up to £80,000 + Benefits, greater manchester

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Client:

Opus Recruitment Solutions

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Join an Elite ServiceNow Partner as a Business Process Consultant, where you'll be instrumental in shaping and delivering innovative ServiceNow solutions that align with our clients’ business goals. In this role, you’ll work closely with stakeholders to understand their needs, define priorities, and implement process improvements that enhance operational efficiency and project outcomes.

You’ll lead discovery sessions, translate business requirements into functional designs, and recommend scalable solutions that support long-term platform success. Your ability to manage multiple initiatives, deliver high-quality outcomes, and stay current with ServiceNow capabilities will be key to your success.

This is a pivotal role in the build out of this partner's Centre of Excellence in the UK where you will work alongside some of the most talented specialists in the ecosystem!

What they are looking for:

We’re seeking professionals with 3+ years of experience in:

• Working hands-on with the ServiceNow platform, including at least two product areas
• Business consulting, process optimization, or product ownership
• Collaborating across departments and engaging with senior leadership
• Leading complex initiatives in large-scale enterprise environments
• Writing user stories, refining requirements, and advising stakeholders
• Facilitating workshops and managing client relationships both remotely and in person
• Experience with ITAM implementations is highly desirable

Preferred Qualifications:

• ITIL Foundation Certification (V3 or V4)
• ServiceNow Certified System Administrator
• Certifications in two or more ServiceNow modules (e.g., ITSM, CSM, ITOM, IRM, SecOps)
• Bachelor’s degree or equivalent hands-on experience
• Previous experience working within a ServiceNow Partner

What they offer:

• Base Salary Up to £80,000
• Bursary for your own development & training
• Funded Certifications
• 25 days annual leave (Increases each year of service)
• Collaborate with a high-performing ServiceNow team
• Recognition programs that reward contributions and achievements
• Remote-first work environment
• Annual company-wide events and team-building experiences
• Wellness and community engagement initiatives