ServiceNow Business Analyst – Government Transformation
Government Property Agency
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Job summary
The Government Property Agency is seeking a seasoned Business Analyst to lead discovery, design and delivery of enterprise-wide ServiceNow solutions across HR, IT, customer services, governance and AI-enabled capabilities. You will elicit, capture and document business requirements from diverse stakeholders and translate them into BRDs, process maps and user stories.
You will drive process improvement, automation and system integration, manage traceability and UAT, and support change management
Qualifications
- Proven track record delivering multi-module ServiceNow implementations.
- Experience integrating ServiceNow with Planon, Salesforce, Microsoft 365/Azure.
- Ability to translate complex concepts into stakeholder-friendly narratives.
- Familiarity with UK government standards (CAF, GDPR, WCAG) is preferred.
Responsibilities
- Elicit and document BRDs, process maps, personas and user stories.
- Lead discovery, design and delivery of enterprise ServiceNow solutions.
- Coordinate UAT, traceability, and change management activities.
- Facilitate workshops and ensure alignment with business objectives.
Skills
Education
Tools
Job description
The Government Property Agency is seeking a seasoned Business Analyst to lead discovery, design and delivery of enterprise-wide ServiceNow solutions across HR, IT, customer services, governance and AI-enabled capabilities. You will elicit, capture and document business requirements from diverse stakeholders and translate them into BRDs, process maps and user stories.
You will drive process improvement, automation and system integration, manage traceability and UAT, and support change management
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