ServiceNow Project Manager

Capgemini Invent; Manchester; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangements

Employee wellbeing initiatives

Collaborative work culture

Job summary

Capgemini Invent in Manchester is seeking an experienced ServiceNow Project Manager to join their team. In this role, you'll oversee the delivery of ServiceNow HRSD projects, ensuring successful outcomes through effective planning and stakeholder management.

The ideal candidate will have extensive experience with ServiceNow, project management tools, and a strong understanding of HR operations. This role offers flexibility and a blend of strategic and creative responsibilities, contributing to impactful digital transformation initiatives.

Qualifications

• Proven experience leading large global ServiceNow HRSD and HRIS Implementations.
• Experience with project management tools (JIRA, MS Project).
• Strong understanding of HR operations and services delivery.

Responsibilities

• Oversee project planning, governance, and resourcing.
• Ensure timely delivery of ServiceNow projects.
• Act as a trusted advisor to clients on HRSD solutions.

Skills

ServiceNow HRSD Implementation

Project management tools (JIRA, MS Project)

Stakeholder management

Analytical thinking

Knowledge of HR operations

Education

ServiceNow Certified System Administrator

CIS HRSD Certification

SCRUM Master Certification

Tools

JIRA

MS Project

MIRO

MS Excel

MS PowerPoint

Job description

CAPGEMINI INVENT

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions, informed and validated by science and data, superpowered by creativity and design, all underpinned by purpose‑driven technology.

YOUR ROLE

We are looking for an experienced ServiceNow Project Manager to join our growing practice, supporting the delivery of ServiceNow HRSD solutions.

In this role, you will be accountable for the end‑to‑end delivery of ServiceNow projects, ensuring they are delivered on time, within scope, and to a high standard. You will oversee project planning, governance, resourcing, financials, and reporting, while proactively managing risks, issues, and dependencies across the delivery lifecycle.

You will work closely with senior stakeholders, business SMEs, and delivery teams to drive successful delivery outcomes, ensuring alignment between business priorities and platform capabilities. You will facilitate key project ceremonies, manage delivery plans, and maintain clear and consistent communication across all stakeholders.

Leveraging your experience with ServiceNow HRSD, you will act as a trusted advisor to clients, confidently leading high‑level solution and design discussions, and engaging the appropriate functional and technical experts as needed.

This is an opportunity to further develop your ServiceNow project delivery expertise and leadership skills, while contributing to high‑impact digital transformation programmes.

YOUR PROFILE

Essential Experience & Certifications

• ServiceNow accreditations at minimum: ServiceNow foundations, HR foundations
• Beneficial certifications: ServiceNow Certified System Administrator, CIS HRSD, SCRUM Master
• Proven experience leading the delivery of large global ServiceNow HRSD and HRIS Implementations
• Experience with project management and related tools (JIRA, MS Project, MIRO, MS Excel (intermediate), MS PowerPoint)
• A strong understanding of HR operations, the employee lifecycle and how HR services are delivered across an organisation.
• Knowledge of ServiceNow HRSD, including core capabilities such as HR case management, the Employee Centre, HR Knowledge Management, the HR Service Catalogue, Employee Journeys, Workbooks and Flows.
• Familiarity with the sales to delivery journey, including how client opportunities move from initial pursuit or proposal into mobilisation and implementation.
• Be able to articulate ServiceNow HR / AI features to our customers.

Key traits and capabilities

• Strong analytical thinking and problem‑solving skills.
• Effective communication and stakeholder management skills.
• Ability to work as an interface between senior stakeholders, business SMEs, and delivery teams.
• Evidence of working within a typical technology delivery lifecycle, including discovery and requirements gathering, solution design, testing, rollout, change management, hypercare and continuous improvement.
• Evidence of working within agile frameworks and utilizing best practice delivery methodologies such as Scrum, SAFe and PMP.

What You’ll Love About Working Here

You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what’s possible.

NEED TO KNOW

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work.

We aim to build an environment where employees can enjoy a positive work‑life balance. We embed hybrid working in all that we do and make flexible working arrangements the day‑to‑day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

CSR

We’re also focused on using tech to have a positive social impact. We’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55‑year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market‑leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.