ServiceNow Architect

Capgemini; Birmingham, Bristol, London, Manchester, Woking; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company seeks a ServiceNow Architect to enhance business processes and user experiences. The role involves designing and implementing ServiceNow solutions while ensuring high client satisfaction. Candidates should have extensive experience in ServiceNow and relevant certifications.

Benefits

Flexible working arrangements

Training and development opportunities

Qualifications

• Experience in ServiceNow development and architecture.
• Experience in managing & administering ServiceNow in SaaS environments.

Responsibilities

• Establish and enforce systems design and architectural standards.
• Provide input to the design of ServiceNow-based solutions.

Skills

Communication

Attention to Detail

Education

ServiceNow CSA

ITIL Foundation Certified

Tools

ServiceNow

Job description

Explore our latest thought leadership, ideas, and insights on the issues that are shaping the future of business and society.

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.

Discover our portfolio – constantly evolving to keep pace with the ever-changing needs of our clients.

Become part of a diverse collective of free-thinkers, entrepreneurs and experts – and help us to make a difference.

See our latest news, and stories from across the business, and explore our archives.

We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

We’re hiring a ServiceNow Architect who aims to advance their career while delighting customers through a blend of project work and foundational tasks. Our collaborative approach, both internally and externally, ensures high satisfaction levels for clients and ourselves. The ideal candidate should have experience in solutioning, designing, and implementing ServiceNow solutions to enhance business processes and user experiences.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employmentchecks, including:
identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

Establish and enforce systems design and architectural standards, maintain best practices, and drive the principles throughout the systems delivery lifecycle.
Provide input to the design of ServiceNow-based solutions as a recognized Architect or Design Authority.
Provide input to bids and assist in presenting proposals to potential clients.
Bring thought leadership and innovative solution ideas to existing clients and bids alike

You can bring your whole self to work. At Capgemini, stiving for equity, diversity, and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your skills and experience

• Experience in ServiceNow development and architecture.
• Wide-ranging experience in designing and implementing complex ServiceNow solutions across various modules, including custom applications and integrations.
• Responsibility for the development and maintenance of Low- and High-Level Design Documentation. Broad experience across the Now Platform.
• Experience in managing & administering ServiceNow in SaaS environments.
• Good communication skills (written and speaking skills), Good attention to detail, and understanding of architectural structures within ServiceNow SaaS & On-premises environments.

Expected Certifications:

• ServiceNow CSA
• Any ServiceNow Implementation Certifications
• ITIL Foundation Certified

Your security clearance

To be successfully appointed to this role, it is a requirement to obtainSecurity Check (SC) clearance .
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want' mean for you?

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of acollective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities
that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day,sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow
their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Ref. code 238911-en_GB

Posted on 16 May 2025

Experience level Experienced Professionals

Contract type Permanent

Location Birmingham, Bristol, London, Manchester, Woking

Business unit Cloud Infrastructure Services

Brand Capgemini

Professional communities Cloud Infrastructure Management

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