ServiceNow Architect

Sulaiman Alqudaibi Co. For GRP & Plastic Products; Birmingham; Remote; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an experienced ServiceNow Solution Architect to join their remote team. In this pivotal role, you will design, develop, and optimize the ServiceNow platform, enhancing service offerings for clients. Your expertise will not only support sales efforts but also drive innovative solutions in IT service management and project portfolio management. This role promises a dynamic work environment where your contributions will significantly impact the success of the organization. If you are passionate about leveraging technology to improve business processes and enjoy collaborating with stakeholders, this opportunity is perfect for you.

Benefits

25 days annual leave

Employee Assistance Programme

Performance Bonus

Pension Scheme

Income protection insurance

Discounted Parking

Development Programmes

Volunteering Time

MatchIt! fundraising

Recognition platform

Qualifications

• 3+ years of experience in ServiceNow development/architecture.
• Expertise in client/server scripting and API integrations.
• Strong understanding of ITSM and PPM methodologies.

Responsibilities

• Lead development and implementation of ServiceNow applications.
• Provide high-level design for ServiceNow implementations.
• Customize ServiceNow configurations and perform system testing.

Skills

ServiceNow

ITSM

PPM

Java JAR development

API Integration

Scaled Agile Framework

Scripting (client/server)

Business Process Change

System Testing

Architecture Governance

Education

Bachelor’s degree in Computer Science

Master’s degree in Software Engineering

Tools

ServiceNow Platform

Workday

PeopleSoft

SAP

Remedy

Job description

Role Introduction

We are looking for an experienced ServiceNow solution Architect who will be based remote but will work as part of a team to design, develop, improve and optimise our ServiceNow platform and solution. You will be pivotal in the success of our service offering to current and future customers demonstrating your knowledge and skill-set to support sales with ServiceNow solutions.

What You Will Do

1. Provide High Level Design and specifications for ServiceNow implementation
2. Lead development and implementation of ServiceNow applications in the area of ITSM and PPM
3. Customize ServiceNow configurations, including custom scripts
4. Perform system and integration testing
5. Knowledge and experience of defining application and data architecture road-maps for significant business / functional scopes
6. Experience of defining and running architecture governance processes, and of shaping and communicating architectural strategy
7. Extensive experience of developing, syndicating and communicating initial business cases and cases for action
8. An understanding of good development and testing practices
9. Experience of Scaled Agile Framework methodologies, and a broad knowledge of business practices, processes and tools
10. Partner closely with executive stakeholders and their teams around delivering solutions in ServiceNow to key business initiatives
11. Able to work with a high degree of accuracy and have a strong attention to detail
12. An excellent communicator with developer management experience
13. Evaluates new features in the platform with ServiceNow releases and the suitability/applicability in the current environment
14. Participate in process flow analysis and process redesign along with the Project Manager
15. Development for integrations including web services(SOAP/REST), DBC, Mid server
16. Designing, implementing and enhancing various application modules in Service-Now including Incident, Problem, Asset and Configuration, Change, SLM, Service Catalog, etc
17. Responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements
18. Share best practices and be consultative throughout the technical design of the project
19. Maintain current Service-Now knowledge through self-study and utilization of available training
20. Ability to communicate effectively with internal team members

What You Will Have

1. Familiarity with ServiceNow core application UI and workflow configuration, report development, integration components
2. Expert level understanding of client side and server side scripting - business rules, script actions, script includes
3. Deep expertise in several technical domains
4. Proven ability to drive complex technical solutions which may include both legacy and converging technology use at an enterprise level and business process change through education and partnership with stakeholders
5. 3+ year experience in ServiceNow development/ architecture
6. Expert level understanding of client and server APIs
7. Expert level understanding of Java JAR development for the ServiceNow MID Server
8. In-depth understanding and hands-on application of Service Management business processes
9. Experience integrating with other cloud based and legacy client business and IT platforms (Workday, PeopleSoft, SAP, Remedy)
10. Bachelor’s or Master’s degree in computer science, software engineering, hardware engineering, or relevant degree is preferred

What We Do For You

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

1. Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
2. Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
3. Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

1. Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
2. Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

1. Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
2. Income protection insurance – Providing you with support and assistance when you need it most
3. Discounted Parking - We have partnered with QPark to provide an exclusive discounted rate for OneAdvanced employee's when purchasing a digital season tickets

Recognition – Highlighting and rewarding the great work our people do

1. Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

1. MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
2. Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
3. Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger