Service User Involvement Lead: Coproduction & Change

Change Grow Live; Southall; On-site; GBP 36,000 - 38,000; Full time

Benefits offered by this job

Wellness Hour

Wellness Hub

Employee Assistance Programme

Training & development

Pension scheme

25 days annual leave + B/H

Job summary

Change Grow Live in Ealing is recruiting a Service User Involvement Service Lead to champion coproduction and strengthen involvement across the RIse service. The role focuses on empowering lived experience voices and guiding service improvement through meaningful engagement.

The post involves supervising volunteers, coordinating panels, and driving data‑driven improvements with partner agencies. Interviews are planned and DBS checks are required.

Qualifications

• Strong passion for lived experience and coproduction principles.
• Excellent lived and living experience engagement skills.
• Strong leadership and organisational abilities.
• Excellent communication and facilitation skills.

Responsibilities

• Recruit a diverse range of Lived Experience Volunteers as Pulse Network Members within the service.
• Deliver accredited induction learning and mentor volunteers to become accredited trainers.
• Supervise and support the service’s Lived Experience Group Members.
• Support the service to achieve quarterly Pulse Survey targets (10% feedback), including reporting, evaluation and the You Said, We Did process.
• Coordinate lived experience representation at service, team, partnership and management meetings.

Skills

Lived experience engagement

Leadership

Communication

Facilitation

Relationship building

Tools

DBS check

Job description

Change Grow Live in Ealing is recruiting a Service User Involvement Service Lead to champion coproduction and strengthen involvement across the RIse service. The role focuses on empowering lived experience voices and guiding service improvement through meaningful engagement.

The post involves supervising volunteers, coordinating panels, and driving data‑driven improvements with partner agencies. Interviews are planned and DBS checks are required.