Administrative Assistant Hospice at Home

NHS; Wrexham; Remote; GBP 27,000 - 28,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking an Administrative Assistant Hospice at Home (Band 3) to support the Specialist Palliative Care team at Wrexham Maelor Hospital.

The role involves handling referrals, coordinating departmental activity, and acting as the frontline contact for colleagues. You will contribute to efficient information flow and patient support in a busy NHS environment.

Qualifications

• NVQ III Admin/Customer Care or relevant experience.
• NVQ III Health and Social Care related field.
• Strong English language and numeracy.

Responsibilities

• Administer and maintain the efficient running of the Department, handling enquiries promptly and professionally.
• Act as first point of contact for the team, providing information, advice and assistance to other departments.
• Coordinate referrals, liaise with clinical staff and ensure activity is recorded and information shared seamlessly.

Skills

English language

Mathematics

Education

NVQ III Admin/Customer Care

NVQ III Health and Social Care

Job description

Administrative Assistant Hospice at Home

Band 3

Main area Specialist Palliative Care Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job ref 050-AC236-1026

Employer Betsi Cadwaladr University Health Board Employer type NHS Site Wrexham Maelor Hospital Town Wrexham Salary £26,813 - £27,890 per annum Salary period Yearly Closing 19/10/2026 23:59

Job overview

The post holder will act as the first point of contact for the team. They will provide information , advice and assistance to other departments and colleagues, dealing with referrals, offering comprehensive support.

Main duties of the job

The post holder will administer and maintain the efficient and effective running of the Department, answering individual enquiries promptly and professionally providing a coordination role where appropriate,

The post holder will have a key role in ensuring referrals are collated, and liaising with clinical staff ensuring activity is recorded and information shared seamlessly.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

• NVQ III Admin/Customer Care or relevant experience
• NVQ III Health and Social Care related field

Skills

• Able to demonstrate English Language and Mathematice
• NVQ III Health and Social Care related field

Experience

• Experience of a busy working environment with varied workload and priorities
• Experience of working with Microsoft Office Programmes ie Word and Excel
• Previous NHS experience
• Supervisory experience

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.