Service Transition Manager

Sopra Steria - UK; Salisbury; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an experienced IT Service Delivery Manager to enhance service delivery for public sector clients. This hybrid role allows for a great work-life balance, with most work done remotely and occasional office visits. The successful candidate will oversee multiple projects, ensuring they are delivered on time while maintaining strong client relationships. Ideal candidates will possess a solid understanding of ITIL and have experience in service improvement. If you're ready to take the next step in your career and thrive in a flexible work environment, this opportunity is perfect for you.

Qualifications

• Experience in IT service delivery and service improvement projects.
• Strong understanding of ITIL fundamentals and client relationship management.

Responsibilities

• Overseeing projects from start to finish and managing relationships.
• Providing insight on project requirements for effective service delivery.
• Liaising with external third parties and client project teams.

Skills

IT Service Delivery

Service Improvement

Client Relationship Management

ITIL Fundamentals

Communication Skills

Job description

Are you looking to develop your career in IT Service Delivery Management?

You may be an experienced 2nd or 3rd level Service Desk Analyst with some involvement in service improvement or design projects. In which case, we have just the opportunity for you to take the next step in your career!

We are looking for someone with experience in IT service delivery and service improvement projects to mediate with our projects and service delivery teams to develop ongoing improvements to the managed services we provide our Public Sector client.

You will engage with various teams, making sure that not only are the projects on track to be delivered on time but that the service is constantly moving forward and provide intelligent oversight for smooth transition through to implementation.

This hybrid role will support a great work life balance, with the majority of your time being based from home and only one or two visits to our office in Porton Down, near Salisbury, will be necessary each week. Given the nature of the role, there also will be occasions when an office presence will be vital to support the projects.

The successful applicant will also need to complete vetting for SC Clearance before beginning in the role.

What you'll be doing:

• Overseeing simultaneous projects from start to finish, ensuring no surprises, and managing relationships during the project lifecycle.
• Acting as a gatekeeper to prevent issues from occurring.
• Providing insight on the project requirements with adequate evidence and solutions that lead to effective service delivery.
• Advising project teams on transition approaches and feeding back into operations to suggest alternative solutions.
• Liaising with external third parties, who provide application and end-user services.
• Interacting with client project teams and service managers to keep them up to date.

What you’ll bring:

• Previous experience of building and maintaining client relationships in IT service provision.
• A strong understanding of ITIL fundamentals.
• Strong and flexible communication skills with the ability to adapt at all levels.

It would be great if you had:

• Previous experience in a similar Service Management/ Design role
• ITIL v3 Service Transition Manager Accreditation
• Experience and knowledge of the Public Sector
• Existing SC clearance

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Security Clearance Level: SC

Referral Bonus: £1500

Salary offered will align with experience levels and development needs.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK’s Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.