Service Transition Manager

Roc Technologies Ltd.; Thatcham; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a Service Transition Manager to join their Leadership Team. In this pivotal role, you will lead the design and transition of Managed Services, ensuring operational excellence and customer satisfaction. This role is perfect for a service management professional with extensive ITIL knowledge and a proven track record in transitioning services into operational environments. You will collaborate with various teams to drive successful service transitions, establish key metrics, and ensure seamless handovers. If you thrive on governance and delivering results, this opportunity is tailored for you.

Qualifications

• 10+ years in service management or service transition roles.
• Strong foundation in ITIL-based managed services.

Responsibilities

• Design and govern Roc’s Managed Service and Transition Framework.
• Lead end-to-end transition of new and changed managed services.

Skills

ITIL Knowledge

Service Transition Management

Interpersonal Skills

Cross-functional Collaboration

Project Management

Education

ITIL Certification

Project Management Certification (e.g. PRINCE2, PMP)

Job description

Service Transition Manager, Newbury

Roc Technologies is seeking an experienced, driven, and commercially minded leader to join our Leadership Team as Service Transition Manager.

In this pivotal role, you will be responsible for leading the design and transition of new and evolved Managed Services, collaborating closely with Sales, Solutions Architecture, and Delivery teams. You will also take ownership of the development and implementation of Roc’s Managed Service and Transition Framework, ensuring consistency, scalability, and operational excellence.

This is an ideal role for a service management professional with deep ITIL knowledge and extensive experience in transitioning services into operational environments—someone who thrives on structure, governance, and delivering results that meet both customer expectations and commercial goals.

Responsibilities:

· Design, implement, and govern Roc’s Managed Service and Transition Framework, including documentation standards and operational templates.

· Collaborate with Sales and Service Architects to create and approve service designs and cost models.

· Identify, assess, and govern service design risks, ensuring mitigation plans are in place.

· Lead the end-to-end transition of all new and changed managed services, driving a “right first time” approach.

· Deliver smooth transitions that delight customers and align with commercial objectives.

· Build processes that are repeatable, scalable, and aligned with ITIL best practices.

· Ensure seamless handover to Roc’s Customer Success Team with full operational readiness.

· Lead the development of Operational Service Manuals (OSMs) for long-term contract management.

· Establish and report on key transition KPIs and metrics for senior leadership.

· Role model Roc’s values, culture, and commitment to service excellence

Required Skills and Experience:

· Minimum 10 years’ experience in service management or service transition roles.

· Strong foundation in ITIL-based managed services, supported by relevant certifications.

· Proven experience delivering successful service transitions in complex environments.

· Excellent interpersonal and communication skills, with a focus on cross-functional collaboration.

· Ability to operate autonomously and within wider programme teams.

· Eligibility for Security Clearance (SC or DV).

Desirable:

• Project management experience (e.g. PRINCE2, PMP).
• Background in networking, cloud, or MSP environments.
• Experience in managing or contributing to P&L or sales-related activities