Service Technician - Midlands Team - ICS Cool Energy Ltd

Trane Technologies; Birmingham; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Trane Technologies is seeking a Service Technician to deliver exceptional customer service and technical support on-site in the Dudley/Walsall area and surrounding regions. You will perform planned maintenance, respond to breakdowns, and collaborate with service, sales, and operations teams to improve service efficiency.

Ideal candidates will have field-based technician experience, strong customer service knowledge, and the ability to diagnose and repair systems using manuals, software, and

Qualifications

• Proven experience in service or field-based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal and communication skills.
• Analytical thinking and problem-solving abilities.
• UK driving licence and willingness to travel to customer sites.
• Right to Work status confirmed for the country of application.

Responsibilities

• Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Reporting and Analysis: Generate regular reports on completed invoiced work orders.
• Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
• Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.

Skills

Customer service

Technical support

Diagnostics

PPM

Communication

Problem-solving

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane® and Thermo King , sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.

Position Overview:

The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes. Seeking candidates from in or around the Dudley or Walsall and surrounding area.

Key Responsibilities:

Customer and Technical:

• Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Reporting and Analysis: Generate regular reports on completed invoiced work orders.
• Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
• Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:

• Proven experience in service or field-based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
• Effective communication skills
• Analytical thinking and problem-solving abilities.

Proficiency in using, Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:

• Knowledge of manufacturing industry an advantage
• People and communication skills with a positive mindset
• Able to work with minimal supervision.
• Appropriate skilled based certificates with F-Gas
• Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holiday
• Proficient in using Microsoft Office Suite.
• UK Drivers licence as a company vehicle will be allocated
• Right to Work status confirmed for Country of application.

We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.