Service Technician / Delivery Driver

Medstrom Ltd; Oxford; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading company in the healthcare sector is seeking a dedicated Service Technician / Delivery Driver in the Oxfordshire area. The role involves delivering and maintaining medical products, ensuring timely service to customers. Ideal candidates will have a proactive attitude, excellent customer service skills, and a valid UK driving licence. The position offers competitive salary and benefits, including a contributory pension scheme and generous annual leave.

Benefits

Competitive Salary

Contributory Pension Scheme

33 Days Annual Leave

Discounts on Shopping

Cycle to Work Scheme

Birthday Treat

Death in Service Benefit

Qualifications

• Experience in a healthcare setting is desirable.
• Full, valid UK driving licence required.
• Basic knowledge of hygiene and safety rules.

Responsibilities

• Deliver clean, ready-to-use products to customer sites.
• Collect products after use for decontamination.
• Provide product demonstrations and basic training.

Skills

Customer Service

Communication

Proactive Attitude

Job description

Service Technician / Delivery DriverOxfordshire areaAbout UsAre you ready to embark on a career with a company that places both its employees and customers at the heart of everything they do? If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.You’ll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and, crucially, their patients’ outcomes.Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.We are looking for a dedicated Service Technician / Delivery Driver to join us, working Wednesday to Sunday, feeding from our Thame service location.The Benefits- Competitive basic salary of up to £25,000 with an estimated potential earnings of approx. £27,000+ with on-call payments- Additional on-call payments- Contributory pension scheme- 33 days’ annual leave allowance- Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme- Salary sacrifice schemes including Cycle to Work- Full Induction with great training and support from dedicated team members- Receive a treat on your birthday- Death in Service benefit provided- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the companyThe RoleAs a Service Technician / Delivery Driver, you will be required to deliver an effective and timely delivery and maintenance service to customers. After training, this will include the delivery and installation of products for patients, within agreed delivery times, repair and proactive maintenance of products, and support at the delivery stage to customers in various clinical environments.Main responsibilities of the role:- Deliver clean, ready-to-use products to and around customer sites- Collect products after use and return to the service location for decontamination- Disinfect, function check, repair and electrical safety test products - full training will be given- Complete records of testing, delivery, and collection within our computerised system- Maintain available product stock and spare parts inventory- Complete product modifications when required- Provide product demonstrations and basic training to staff- Maintain a clean and tidy work environmentHours of work: 37.5 per week working Wednesday to Sunday, 8.30am - 5pm.You will also be required to participate in an out-of-hours on-call rota (once trained) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.About YouTo join us as a Service Technician / Delivery Driver, ideally, you will need to have or be willing to develop the following skills:- Mechanical or electrical background desirable, but not essential as full training will be provided- Experience working within a healthcare setting is desirable- Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)- Knowledge of Medstrom and/or other medical device manufacturers’ products would be desirable, but not essentialPersonal Requirements:- A proactive, ‘can-do’ attitude- Excellent customer service skills- The ability to communicate effectively- The ability to work under your initiative, and follow procedures laid out by the business to achieve deadlines- Basic knowledge of hygiene and safety rules- Basic PC skills to include email and MS Office- DBS-checked (or the willingness to complete one)In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress.Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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