Service Technician Apprenticeship

Group 1 Automotive, Inc.; Lewisham; On-site; GBP 11,000 - 15,000; Full time

Benefits offered by this job

Fully funded apprenticeship training

Training travel & accommodation

Mentor support & development

Job summary

Volkswagen Group in the UK offers a three‑year Service Technician/Mechanic apprenticeship. You will train with a dedicated mentor, hands‑on vehicle work, and state‑of‑the‑art facilities, including the Milton Keynes learning centre. Travel, accommodation and meals are fully covered during training weeks.

Expect a mix of virtual and face‑to‑face learning, with qualifications in motor vehicle service and brand certifications. Monday–Friday hours apply, with occasional Saturdays.

Qualifications

• Enthusiasm and willingness to learn.
• Commitment to completing a three-year apprenticeship programme.
• Attention to detail and ability to follow training tasks precisely.

Responsibilities

• Use diagnostic equipment to identify vehicle faults.
• Test parts and systems to ensure correct operation.
• Follow checklists to ensure vehicle inspection coverage.
• Carry out bumper-to-bumper service and maintenance.

Skills

Enthusiasm

Teamwork

Strong communication

Customer service

Vehicle engineering

IT skills

Attention to detail

Organisation

Problem solving

Initiative

Patience

Physical fitness

Education

GCSE English

GCSE Maths

GCSE Science

Tools

Diagnostic equipment

Job description

The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include:

• Use of diagnostic equipment to identify vehicle faults.
• Testing of parts and systems to ensure correct working.
• Following checklists to ensure all critical parts of vehicles are examined.
• Carrying out bumper to bumper overview, service, and inspection.
• Maintenance of electronic systems including on-board entertainment systems.
• Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and suspension.
• Completion of legible and accurate paperwork for the customers and centres records.
• Maintenance of a clean and tidy work environment.

You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic. Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. As an apprentice, you will also have the opportunity to attend Outward Bound, a personal development week which supports with developing resilience, confidence, and teamwork skills. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the three year programme, you will receive the following:

• Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle)
• Certificate in Automotive Refrigerant Handling
• Brand specific certifications, Apprenticeship standard: Motor vehicle service and maintenance technician - light vehicle (level 3)

Training provider: INSPIRO LEARNING LIMITED

Our ideal candidate will be able to demonstrate skills in logic and problem solving. You should be someone who pays attention to detail and is committed to completing this three year training programme.

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

• Enthusiasm and willingness to learn
• Teamwork
• Strong communication
• Customer Service
• Interest in vehicle engineering
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness, GCSE English (grade 9-4) - essential
• GCSE Maths (grade 9-4) - essential
• GCSE Science (grade 9-4) - essential

Volkswagen Group (VWG) is one of the UK's largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.

Working week: Monday - Friday, 08.30 - 17.30. Possibility of Saturday workings and / or shifts. Working week will be confirmed. Find the best degree, higher, and advanced apprenticeships across the UK. Fast-track your career, earn a competitive wage, and gain debt-free qualifications.