Pulman Volkswagen Sunderland Service Technician Apprenticeship

Inspiro Learning Limited; Milton Keynes; On-site; GBP 15,000 - 21,000; Full time

Job summary

Inspiro Learning Limited is offering a three-year apprenticeship to train as a Service Technician/Mechanic. The programme provides hands-on servicing, maintenance and repair of light vehicles, with a clear path to qualified technician roles.

Training combines virtual classes and in-person sessions at a state-of-the-art centre in Milton Keynes, with travel, accommodation and meals covered. Graduates gain recognised qualifications and potential progression.

Qualifications

• GCSEs in English, Maths and Science at 9–4 or equivalent.
• Predicted grades acceptable for offers.
• Listed qualifications include BTEC, OCR Nationals, Key Skills, NVQs and Essential Skills.

Responsibilities

• Use diagnostic equipment to identify vehicle faults.
• Test parts and systems to ensure correct working.
• Follow checklists to inspect critical parts of vehicles.
• Carry out bumper-to-bumper service, maintenance and inspection.
• Maintain electronic systems including on-board entertainment.
• Repair and maintain components like clutches, gearboxes, tyres, brakes, suspension.
• Complete clear paperwork for customers and centres records.
• Keep a clean and tidy work environment.

Skills

Diagnostic testing

Vehicle inspection

Reading manuals

Education

GCSE grades 9-4 English/Math/Science

BTEC first diplomas/certificates

OCR Nationals

Key Skills Level 2

NVQs

Essential Skills (Wales)

Functional Skills Level 2

Core Skills (Scotland)

Tools

N/A

Job description

The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include:

• Use of diagnostic equipment to identify vehicle faults.
• Testing of parts and systems to ensure correct working.
• Following checklists to ensure all critical parts of vehicles are examined.
• Carrying out bumper to bumper overview, service, and inspection.
• Maintenance of electronic systems including on board entertainment systems.
• Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and suspension.
• Completion of legible and accurate paperwork for the customers and centres records.
• Maintenance of a clean and tidy work environment.

You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic.

Training provided

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. As an apprentice, you will also have the opportunity to attend Outward Bound, a personal development week which supports with developing resilience, confidence, and teamwork skills. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.

Qualifications received

On successful completion of the three-year apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation):

• Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle)
• Certificate in Automotive Refrigerant Handling

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity to drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

Brief Overview of the Vacancy

This apprenticeship offers the opportunity to train as a qualified Service Technician/Mechanic, gaining hands‑on experience in servicing, maintaining and repairing light vehicles. It's an excellent opportunity for a motivated and hardworking individual looking to build a long‑term automotive career with strong earning potential and progression opportunities upon completion.

Qualifications required

GCSE grades 9 - 4 (A - C) or equivalent in English, Maths and Science. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject.

• BTEC first diplomas and certificates
• OCR Nationals
• Key Skills Level 2
• NVQs
• Essential Skills (Wales)
• Functional Skills Level 2
• Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.

Personal Qualities

Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.

Volkswagen Group (VWG) is one of the UK's largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.