Listers Volkswagen Van Centre Worcestershire Service Technician Apprenticeship

Listers Group; Droitwich Spa; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Travel costs covered

Accommodation provided

Meals provided

Job summary

Volkswagen Group is offering an apprenticeship for a Service Technician/Mechanic. The three-year program combines virtual remote learning with face-to-face training at a state‑of‑the‑art centre, leading to recognised qualifications including Level 3 Apprentice Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle).

Successful applicants train at the Volkswagen Group National Learning Centre in Milton Keynes; all travel, accommodation and meals are covered.

Qualifications

• Strong communication and listening skills essential for customer service.
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Responsibilities

• Use diagnostic equipment to identify vehicle faults.
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Skills

Communication skills

Attention to detail

Organisation skills

Customer care skills

Problem solving

Presentation skills

Team working

Creative

Initiative

Non judgemental

Patience

Education

GCSE English

GCSE Maths

GCSE Science

Job description

The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty.

Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include:

• Use of diagnostic equipment to identify vehicle faults
• Testing of parts and systems to ensure correct working
• Following checklists to ensure all critical parts of vehicles are examined
• Carrying out bumper to bumper overview, service, and inspection
• Maintenance of electronic systems including on- board entertainment systems
• Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and suspension
• Completion of legible and accurate paperwork for the customers and centres records
• Maintenance of a clean and tidy work environment

You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic.

Our ideal candidate will be able to demonstrate skills in logic and problem solving. You should be someone who pays attention to detail and is committed to completing this three-year training programme.

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

• Enthusiasm and willingness to learn
• Teamwork
• Strong communication
• Customer service
• Interest in vehicle engineering

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Training

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.

Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.

As an apprentice, you will also have the opportunity to attend Outward Bound, a personal development week which supports with developing resilience, confidence, and teamwork skills.

This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.

On successful completion of the three-year programme, you will receive the following:

• Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle)
• Certificate in Automotive Refrigerant Handling
• Brand specific certifications

What happens at the end

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• GCSE English (grade 9 – 4 (A – C)) - essential
• GCSE Maths (grade 9 – 4 (A – C)) - essential
• GCSE Science (grade 9 – 4 (A – C)) - essential

Key details

• Wage: £16,640 a year
• Working week: Monday - Friday, 08.30 - 17.30. Possibility of Saturday workings and/or shifts. Working week will be confirmed on application.
• Hours: 40 hours per week
• Duration: 3 Years
• Start date: 2026-12-21
• Closing date: 2026-11-30
• Apprenticeship standard: Motor vehicle service and maintenance technician - light vehicle (level 3)
• Training provider: INSPIRO LEARNING LIMITED

About the employer

One in every nine vans sold in the UK is a Volkswagen Commercial Vehicle. Dependable, Partnership and Economical. These are the brand values of Volkswagen Commercial Vehicles. With a vehicle range that includes the iconic camper van to our more modern Amarok’s and transporters, it’s no wonder our customers are loyal supporters of our brand. We are looking for the next generation to work within our retail network as an apprentice, taking on the technical and life skills that will be the foundation of a rewarding career.