Service Technician (Ag)

TN United Kingdom; Woodbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in agricultural services is seeking an Agricultural Equipment Technician to perform diagnostics, servicing, and repairs on John Deere and other equipment. This customer-facing role emphasizes building strong relationships and delivering exceptional service. The position offers competitive benefits, including a company van and pension scheme.

Benefits

Healthshield Cash Back Plan

Employee Assistance Program

Long Service Awards

Financial Wellbeing Meetings

Company Pension Scheme

Paid holidays including bank holidays

Company van for work purposes

Overtime opportunities

Qualifications

• Experience in construction, agricultural, industrial, or commercial vehicles.
• Proficiency with field diagnostic tools.
• Effective communication skills required.

Responsibilities

• Service and maintain agricultural equipment according to specifications.
• Inspect and test completed machines for performance.
• Provide excellent customer service at all times.

Skills

Experience with machinery

Proficiency with diagnostic tools

Customer relationship building

Effective communication skills

Professional image maintenance

Education

Valid driving license

Job description

Job Title: Agricultural Equipment Technician

Reporting to the Service Manager, the main purpose of this role is to perform high-standard diagnostics, servicing, and repairs on John Deere and other agricultural equipment for both new and existing customers.

This is a customer-facing position that requires building strong customer relationships and delivering world-class customer service.

Key Responsibilities:

1. Service and maintain John Deere and other agricultural equipment according to the manufacturers’ specifications.
2. Repair and service machines to the agreed work plan to meet required standards.
3. Inspect and test completed machines to ensure optimal performance, reporting any defects or issues to the customer.
4. Handle customer and company property with care.
5. Provide excellent customer service at all times.

Skills and Qualifications:

• Experience with a variety of machinery, ideally in construction, agricultural, industrial, or commercial vehicle-based machines. Proficiency with field diagnostic tools and equipment is essential.
• Ability to build and maintain positive customer relationships, documenting knowledge of customer operations and feedback.
• Effective communication skills, both internally and externally.
• Maintain a professional image at all times.
• Valid driving license is required.

Company Benefits include the Healthshield Cash Back Plan, Employee Assistance Program, Long Service Awards, Financial Wellbeing Meetings, Company Pension Scheme, paid holidays including bank holidays, a company van for work purposes, and overtime opportunities.