Support Technician (m/f/d) - Remote from the UK

OPEN MIND Technologies AG; United Kingdom; Remote; Confidential; Full time

Job summary

Join a dynamic team at a leading developer of CAD/CAM solutions! This role offers the chance to engage with customers and partners, providing expert support on innovative software technologies. With a focus on technical application questions and project success, you'll play a key role in enhancing the user experience of hyperMILL. Enjoy a stimulating working environment with opportunities for personal development, competitive compensation, and a variety of perks, including private healthcare and generous vacation days. If you have a passion for technology and customer engagement, this is the perfect opportunity for you!

Benefits

28 paid vacation days plus bank holidays

Private health care with Vitality Healthcare

Discounted gym memberships

Free cinema tickets

Amazon Prime access

Comprehensive onboarding program

Targeted job-related training measures

Various corporate events

Dynamic and motivated team environment

Flat hierarchies and creative freedom

Qualifications

• Training in cutting machine operation or mechanical engineering is essential.
• Experience in NC programming with CAD/CAM systems is required.

Responsibilities

• Act as the first point of contact for customers regarding CAD/CAM products.
• Provide expert advice and technical support on NC programming.

Skills

Customer support

NC programming

Problem-solving skills

Communication skills

Organizational skills

Analytical mindset

Education

Training as cutting machine operator

Training in mechanical engineering

Tools

MS Office 365

Salesforce

Job description

Join the #TEAMCAMFORCE!

WITH PASSION AND EXPERIENCE, YOU CAN ACHIEVE ANYTHING

We are one of the world's leading developers of high-performance CAD/CAM solutions – and have been for more than 30 years! Our innovative CAD/CAM technologies ensure significantly higher performance in the programming process and set international standards in machining production.

What do a top mountain bike, an artificial hip joint and your smartphone have in common? We develop the software to produce these high-end products! With hyperMILL we control CNC machines, and we have the highest standards for performance and part quality.

Do you have a passion for CAD/CAM technology, and would you like to contribute your know-how with us? Then send us your application as soon as possible!

We are looking for somebody working remote from the United Kingdom.

Your main tasks

• Customer and partner engagement: First point of contact for customers, sales partners and colleagues regarding technical application questions relating to our innovative CAD/CAM products by ensuring effective communication and successful project outcomes.
• Customer support: Provide expert advice and technical support on topics such as NC programming, effective use of our software technologies, CNC machines, CNC controls and the design of CAD models.
• Inquiry handling: Manage the execution, evaluation, analysis, and tracking of incoming external and internal inquiries.
• Technological development: Active involvement in the improvement and further development of hyperMill while collaborating with the technical department of OM UK.

Your profile

• Completed training as a cutting machine operator, precision mechanic, toolmaker, mechanical engineering technician or comparable training
• Manufacturing experience in toolmaking and/or mechanical engineering as well as several years of practical experience in NC programming using a CAD/CAM system. hyperMILL experience is an advantage, but not essential
• Computer skills: Proficiency in utilizing MS Office 365 tools, including Excel, Word, PowerPoint, and Outlook. Familiarity with Customer Relationship Management (CRM) software, with preference given to experience with Salesforce.
• Customer-orientated thinking and acting as well as strong communication skills.
• Problem-solving skills and an analytical mindset to identify and resolve technical issues.
• Organizational skills and a good dose of resilience to manage and prioritize multiple support requests.
• Goal-oriented mindset: Display a focus-oriented approach, thriving in a challenging goal-driven environment.
• Location: United Kingdom

Why us?

• Attractive vacation scheme: 28 paid vacation days plus bank holidays
• Competitive compensation package: A fixed salary and a variable
• Health: Private health care with Vitality Healthcare
• Discounted gym memberships (50% on several brands of gym): With our private Vitality Healthcare
• Access to many other benefits with Vitality: Such as free cinema tickets, Amazon prime…
• Onboarding Program: A comprehensive onboarding program to help you get started and develop your potential at your own pace.
• Promotion of personal development: Targeted job-related training measures and workshops.
• Company Events: Various corporate events throughout the year.
• Stimulating working environment: Be part of a dynamic and highly motivated team. Grow professionally and personally with us!
• International working environment: A varied and challenging role in a highly multinational, stable and innovative company and a well-established local team.
• OPEN MIND Technologies culture: Experience a very open-minded culture with flat hierarchies and a high degree of creative freedom.