Service Technician

JobSpace; Canterbury; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

A supportive and professional working環

Job summary

V2 Mobile Repairs in Oamaru, Canterbury region is seeking a motivated Service Technician to diagnose, repair and maintain mobile devices. This full-time role offers daily duties in a fast-paced repair environment with pay rates of NZD 32 to NZD 38 per hour depending on skills and experience.

You will perform diagnostics, component repairs, and software troubleshooting, while delivering excellent customer support and clear repair cost estimates to clients.

Qualifications

• Two years of relevant work experience or Level 5 IT qualification.
• Strong hardware and software diagnostic ability.
• Ability to handle delicate electronic components with care.
• Good communication and customer service skills.
• Ability to work independently and in a team.

Responsibilities

• Diagnose hardware and software faults on mobile devices.
• Use diagnostic tools to detect issues and physical damage.
• Repair or replace defective components such as screens and batteries.
• Disassemble and reassemble devices carefully.
• Perform advanced hardware repairs on motherboards and ICs.
• Troubleshoot and resolve software issues and firmware problems.
• Provide customer with estimated repair costs and completion times.
• Deliver professional technical support in person and over the phone.

Skills

Diagnostic skills

Troubleshooting

Attention to detail

Customer service

Teamwork

Education

Level 5 IT qualification

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

V2 Mobile Repairs is looking for a motivated and skilled Service Technician to join our team in Oamaru, Canterbury region. This is a full-time position guaranteed minimum 30 hours per week offering an excellent opportunity to work in a fast-paced mobile device repair environment with pay rate of $32 to $38 per hour depending on your skills and experience.

About the Role

As a Service Technician, you will be responsible for diagnosing, repairing, and maintaining mobile phones, tablets, and other electronic devices. You will provide high-quality technical services while delivering excellent customer support.

Key Responsibilities

• Conduct comprehensive diagnostics on mobile phones, tablets, and related devices to identify hardware and software faults.
• Use specialised diagnostic tools and software to accurately detect device issues and physical damage.
• Perform systematic testing to determine the root cause of faults such as screen failures, battery issues, charging problems, faulty buttons, and software errors.
• Repair or replace defective components, including screens, batteries, cameras, charging ports, speakers, microphones, buttons, and other internal parts.
• Carefully disassemble and reassemble mobile devices while ensuring all components are correctly installed.
• Perform advanced hardware repairs involving motherboards, integrated circuits (ICs), connectors, and other delicate electronic components.
• Carry out repairs using appropriate tools and techniques while minimising the risk of damage to surrounding components.
• Troubleshoot and resolve software issues, including operating system failures, application crashes, malware infections, and firmware-related problems.
• Perform system restorations, firmware updates, software installations, device unlocking, password resets, and data backup or recovery where required.
• Install, configure, and update mobile applications according to customer requirements.
• Communicate professionally with customers to identify device issues and explain repair processes, estimated costs, and expected completion times.
• Provide customers with advice on device maintenance and preventative care to reduce future damage.
• Deliver prompt, professional technical support both in person and over the phone.

Skills and Experience

To be successful in this role, you must have:

• At least two years of relevant work experience; or aLevel 5 qualification (or higher) in Information Technology or any relevant technical field.
• Strong diagnostic and troubleshooting skills for both hardware and software issues.
• Excellent attention to detail and the ability to work efficiently with delicate electronic components.
• Good communication and customer service skills.
• The ability to work independently and as part of a team.

What We Offer

• A supportive and professional working environment.
• Opportunities to further develop your technical skills and experience.
• Competitive remuneration based on skills and experience.