Service Team Leader

Morrisons; Wombwell; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% discount in supermarkets and shops

Additional 10% discount card for a fam

Leadership School career progression

Subsidised in-store cafe

Free parking

Competitive pension and life assurance

Healthcare / Wellbeing Aviva

MyPerks discounts at high street shops

Payroll charity donations

Family-friendly policies incl. 26 wksm

Job summary

Morrisons is seeking a proactive Checkout Team Leader to drive the front end of store operations. You’ll lead a visible team at the tills, kiosks and car park, coaching colleagues and ensuring smooth service for customers.

You’ll use store data to improve performance, maintain compliance and keep waste to a minimum, while building a positive team culture and delivering great customer experiences.

Qualifications

• Strong leadership and coaching skills.
• Experience in retail front-end operations preferred.

Responsibilities

• Be visible on the shop floor and support colleagues to keep queues moving.
• Lead a friendly, high-performing team and foster a supportive culture.
• Ensure daily processes, cash handling and legal obligations are followed.
• Use store data and dashboards to spot improvements and enhance the checkout experience.
• Keep the department tidy and minimise waste.

Job description

More about the role

As a Checkout Team Leader, you're the driving force behind the front end of our store operations. You’ll bring a proactive approach, keeping things running smoothly across checkouts, customer service, kiosks, and car parks.

In this role, you’ll be on hand to:

• Be visible on the shop floor: Stay out front with your team, using headsets to jump in quickly, support colleagues, and keep queues moving so customers can get on with their day.


• Lead a friendly, helpful team: Build an encouraging team culture where colleagues feel trusted, listened to, and recognised for a job well done.


• Keep standards high, safe, and legal: Make sure all daily processes, cash handling, and legal obligations are followed properly every shift.


• Use data to make good calls: Look at store reports and dashboards to spot what’s working, fix problems quickly, and keep improving the checkout experience for everyone.


• Keep waste down: Help keep the department tidy and organised, making sure put-backs are handled promptly to minimise waste.

More about our perks

• Generous holiday entitlement




• 15% discount in our supermarkets and convenience stores from the day you join us




• Additional 10% discount card for a friend or family member




• Genuine career progression and development opportunities - read more about our Leadership School here




• Subsidised in-store cafe or shop floor ranges




• Free parking




• Competitive pension and life assurance




• Healthcare / Wellbeing benefits including Aviva Digital GP




• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more




• Optional payroll charity donations




• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

This is a great role for a natural leader with a helpful and friendly style.

You'll be the kind of person who:

• Builds strong, open relationships with colleagues and customers alike.


• Enjoys coaching and developing a high-performing team, giving people the confidence and competence to succeed.


• Has strong operational and technical knowledge of front end service departments.