Service Team Leader

Morrisons; Droitwich Spa; Sur place; GBP 25 000 - 32 000; Plein temps

Avantages offerts par ce poste

Generous holiday entitlement

15% discount in our supermarkets and 使

Résumé du poste

Morrisons is seeking a Checkout Team Leader to energise the front end of store operations. You’ll lead a visible, proactive team on the shop floor, ensuring smooth checkout experiences and friendly service for customers.

You’ll use store data and dashboards to spot trends, coach colleagues, maintain standards, and minimise waste, while prioritising safety and legal compliance across shifts.

Qualifications

• Proven leadership experience in a front-end retail team.
• Strong customer service and coaching skills.
• Good understanding of store operations and cash handling.

Responsabilités

• Be visible on the shop floor and keep queues moving.
• Lead a friendly, helpful team and foster a supportive culture.
• Ensure daily processes, cash handling and legal obligations are followed.
• Use store data and dashboards to spot issues and improve checkout experience.
• Keep the department tidy and minimise waste.

Connaissances

Team leadership

Customer service

Coaching

Data analysis

Cash handling

Outils

Store dashboards

Description du poste

More about the role

As a Checkout Team Leader, you're the driving force behind the front end of our store operations. You’ll bring a proactive approach, keeping things running smoothly across checkouts, customer service, kiosks, and car parks.

In this role, you’ll be on hand to:

• Be visible on the shop floor: Stay out front with your team, using headsets to jump in quickly, support colleagues, and keep queues moving so customers can get on with their day.
• Lead a friendly, helpful team: Build an encouraging team culture where colleagues feel trusted, listened to, and recognised for a job well done.
• Keep standards high, safe, and legal: Make sure all daily processes, cash handling, and legal obligations are followed properly every shift.
• Use data to make good calls: Look at store reports and dashboards to spot what’s working, fix problems quickly, and keep improving the checkout experience for everyone.
• Keep waste down: Help keep the department tidy and organised, making sure put-backs are handled promptly to minimise waste.

More about our perks

• Generous holiday entitlement

• 15% discount in our supermarkets and convenience stores from the day you join us

• Additional 10% discount card for a friend or family member

• Genuine career progression and development opportunities - read more about our Leadership School here

• Subsidised in-store cafe or shop floor ranges

• Free parking

• Competitive pension and life assurance

• Healthcare / Wellbeing benefits including Aviva Digital GP

• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more

• Optional payroll charity donations

• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

This is a great role for a natural leader with a helpful and friendly style.

You'll be the kind of person who:

• Builds strong, open relationships with colleagues and customers alike.
• Enjoys coaching and developing a high-performing team, giving people the confidence and competence to succeed.
• Has strong operational and technical knowledge of front end service departments.