Service Team Leader

Morrisons; Middleton; Sur place; GBP 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Generous holiday entitlement

15% discount in supermarkets

Additional 10% discount card for a fi‑

Genuine career progression and L&D

Subsidised in-store cafe

Free parking

Healthcare / Wellbeing benefits

MyPerks discounts

Charity payroll donation

Family-friendly policies

Résumé du poste

Morrisons is looking for a Checkout Team Leader to drive frontline store operations on the shop floor. You will lead a visible team, keep queues moving, coach colleagues and ensure cash handling and safety standards are met. You will use store data to spot improvements and raise the checkout experience for customers.

The role offers genuine career progression, a supportive leadership environment, and a range of staff benefits. You’ll be part of a busy, customer‑facing team in Middleton.

Qualifications

• Experience leading a frontline retail team.
• Strong communication and customer service skills.
• Ability to use store data to improve checkout operations.
• Knowledge of cash handling and safety standards.

Responsabilités

• Lead a visible, friendly checkout team.
• Ensure smooth queues and customer flow.
• Coach and develop colleagues for high performance.
• Monitor store reports to drive improvements.
• Maintain safe, compliant operating standards.

Connaissances

Leadership

Team coaching

Customer service

Operational knowledge

Data-driven decisions

Outils

POS systems

Description du poste

More about the role

As a Checkout Team Leader, you're the driving force behind the front end of our store operations. You’ll bring a proactive approach, keeping things running smoothly across checkouts, customer service, kiosks, and car parks.

In this role, you’ll be on hand to:

• Be visible on the shop floor: Stay out front with your team, using headsets to jump in quickly, support colleagues, and keep queues moving so customers can get on with their day.
• Lead a friendly, helpful team: Build an encouraging team culture where colleagues feel trusted, listened to, and recognised for a job well done.
• Keep standards high, safe, and legal: Make sure all daily processes, cash handling, and legal obligations are followed properly every shift.
• Use data to make good calls: Look at store reports and dashboards to spot what’s working, fix problems quickly, and keep improving the checkout experience for everyone.
• Keep waste down: Help keep the department tidy and organised, making sure put-backs are handled promptly to minimise waste.

More about our perks

• Generous holiday entitlement

• 15% discount in our supermarkets and convenience stores from the day you join us

• Additional 10% discount card for a friend or family member

• Genuine career progression and development opportunities - read more about our Leadership School here

• Subsidised in-store cafe or shop floor ranges

• Free parking

• Competitive pension and life assurance

• Healthcare / Wellbeing benefits including Aviva Digital GP

• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more

• Optional payroll charity donations

• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

This is a great role for a natural leader with a helpful and friendly style.

You'll be the kind of person who:

• Builds strong, open relationships with colleagues and customers alike.
• Enjoys coaching and developing a high-performing team, giving people the confidence and competence to succeed.
• Has strong operational and technical knowledge of front end service departments.