Service Team Leader

Morrisons; Winsford; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% discount in Morrisons stores

Genuine career progression

Free parking

Healthcare / Wellbeing benefits

Job summary

Morrisons is seeking a Checkout Team Leader to drive front-end operations across checkouts, customer service, kiosks and car parks. You will lead a proactive team, coach colleagues, and ensure smooth queues while maintaining high standards and compliance.

You will use store reports to identify improvements, manage cash handling, and contribute to a positive customer experience daily. A strong leader with a friendly style will excel in this role at Morrisons.

Qualifications

• Proven leadership and people-management abilities in a frontline retail setting.
• Strong customer-service orientation with a coaching mindset.
• Good understanding of front-end service operations and cash handling.
• Ability to read store reports/dashboards to spot issues and improve checkout performance.

Responsibilities

• Be visible on the shop floor with your team and support colleagues to keep queues moving.
• Lead a friendly, high-performing team and recognise good work.
• Keep daily processes, cash handling, and legal obligations compliant.
• Use store data to make informed decisions and improve the checkout experience.
• Help keep the department tidy and minimise waste.

Skills

Leadership

Customer service

People coaching

Front-end service knowledge

Data-driven decisions

Job description

More about the role

As a Checkout Team Leader, you're the driving force behind the front end of our store operations. You’ll bring a proactive approach, keeping things running smoothly across checkouts, customer service, kiosks, and car parks.

In this role, you’ll be on hand to:

• Be visible on the shop floor: Stay out front with your team, using headsets to jump in quickly, support colleagues, and keep queues moving so customers can get on with their day.
• Lead a friendly, helpful team: Build an encouraging team culture where colleagues feel trusted, listened to, and recognised for a job well done.
• Keep standards high, safe, and legal: Make sure all daily processes, cash handling, and legal obligations are followed properly every shift.
• Use data to make good calls: Look at store reports and dashboards to spot what’s working, fix problems quickly, and keep improving the checkout experience for everyone.
• Keep waste down: Help keep the department tidy and organised, making sure put-backs are handled promptly to minimise waste.

More about our perks

• Generous holiday entitlement

• 15% discount in our supermarkets and convenience stores from the day you join us

• Additional 10% discount card for a friend or family member

• Genuine career progression and development opportunities - read more about our Leadership School here

• Subsidised in-store cafe or shop floor ranges

• Free parking

• Competitive pension and life assurance

• Healthcare / Wellbeing benefits including Aviva Digital GP

• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more

• Optional payroll charity donations

• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

This is a great role for a natural leader with a helpful and friendly style.

You'll be the kind of person who:

• Builds strong, open relationships with colleagues and customers alike.
• Enjoys coaching and developing a high-performing team, giving people the confidence and competence to succeed.
• Has strong operational and technical knowledge of front end service departments.