Service Team Leader

Morrisons; Bolton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday entitlement

Discount 15%

Friend discount

Leadership development

In-store cafe

Free parking

Pension & life assurance

Healthcare benefits

MyPerks discounts

Payroll charity donations

Family-friendly policies

Job summary

Morrisons is seeking a Checkout Team Leader to drive the front end of store operations. You will lead a proactive team across checkouts, customer service, kiosks and car parks, ensuring smooth queues and excellent service.

You’ll coach colleagues, build a supportive team culture, and ensure high safety and compliance standards while using data to continuously improve the checkout experience.

Qualifications

• A natural leader with the ability to coach and develop a high performing team.
• Strong interpersonal skills to build relationships with colleagues and customers.
• Good operational and technical knowledge of front end service departments.

Responsibilities

• Be visible on the shop floor with your team, use headsets to support colleagues and keep queues moving.
• Lead a friendly, helpful team and foster a culture where colleagues feel trusted and recognised.
• Keep daily processes, cash handling and legal obligations compliant and up to standard.
• Use store data and dashboards to spot issues, make fixes quickly and improve checkout experiences.
• Keep the department tidy and organised, minimising waste and ensuring put-backs are handled promptly.

Skills

Leadership

People management

Customer service

Communication

Job description

More about the role

As a Checkout Team Leader, you're the driving force behind the front end of our store operations. You’ll bring a proactive approach, keeping things running smoothly across checkouts, customer service, kiosks, and car parks.

In this role, you’ll be on hand to:

• Be visible on the shop floor: Stay out front with your team, using headsets to jump in quickly, support colleagues, and keep queues moving so customers can get on with their day.
• Lead a friendly, helpful team: Build an encouraging team culture where colleagues feel trusted, listened to, and recognised for a job well done.
• Keep standards high, safe, and legal: Make sure all daily processes, cash handling, and legal obligations are followed properly every shift.
• Use data to make good calls: Look at store reports and dashboards to spot what’s working, fix problems quickly, and keep improving the checkout experience for everyone.
• Keep waste down: Help keep the department tidy and organised, making sure put-backs are handled promptly to minimise waste.

More about our perks

• Generous holiday entitlement

• 15% discount in our supermarkets and convenience stores from the day you join us

• Additional 10% discount card for a friend or family member

• Genuine career progression and development opportunities - read more about our Leadership School here

• Subsidised in-store cafe or shop floor ranges

• Free parking

• Competitive pension and life assurance

• Healthcare / Wellbeing benefits including Aviva Digital GP

• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more

• Optional payroll charity donations

• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

This is a great role for a natural leader with a helpful and friendly style.

You'll be the kind of person who:

• Builds strong, open relationships with colleagues and customers alike.
• Enjoys coaching and developing a high-performing team, giving people the confidence and competence to succeed.
• Has strong operational and technical knowledge of front end service departments.