Service Team Leader

Morrisons; Kettering; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement

15% discount

Additional 10% discount card

Leadership development

In-store cafe

Free parking

Pension & life assurance

Healthcare / wellbeing benefits

MyPerks discounts

Payroll charity donations

Family-friendly policies

Job summary

Morrisons is seeking a Checkout Team Leader to drive front-end store operations, lead a friendly team, and ensure smooth customer journeys at checkouts, kiosks, and car parks.

You will coach colleagues, maintain high standards, and use store reports to spot issues and drive improvements in the checkout experience. A proactive, customer-focused approach is essential, with attention to safety and efficiency.

Qualifications

• Proven ability to lead a front-of-store team and coach colleagues.
• Strong customer service ethos with a proactive approach.
• Solid understanding of store operations, cash handling, and safety standards.

Responsibilities

• Be visible on the shop floor and lead the front-end team to keep queues moving.
• Coach and develop a high-performing team with a friendly, supportive style.
• Ensure daily processes, cash handling, and legal obligations are followed.
• Use store data and dashboards to spot issues and improve checkout performance.
• Help keep the department tidy and minimise waste by prompt put-backs.

Skills

Team leadership

Customer service

Operations knowledge

Job description

More about the role

As a Checkout Team Leader, you're the driving force behind the front end of our store operations. You’ll bring a proactive approach, keeping things running smoothly across checkouts, customer service, kiosks, and car parks.

In this role, you’ll be on hand to:

• Be visible on the shop floor: Stay out front with your team, using headsets to jump in quickly, support colleagues, and keep queues moving so customers can get on with their day.
• Lead a friendly, helpful team: Build an encouraging team culture where colleagues feel trusted, listened to, and recognised for a job well done.
• Keep standards high, safe, and legal: Make sure all daily processes, cash handling, and legal obligations are followed properly every shift.
• Use data to make good calls: Look at store reports and dashboards to spot what’s working, fix problems quickly, and keep improving the checkout experience for everyone.
• Keep waste down: Help keep the department tidy and organised, making sure put-backs are handled promptly to minimise waste.

More about our perks

• Generous holiday entitlement

• 15% discount in our supermarkets and convenience stores from the day you join us

• Additional 10% discount card for a friend or family member

• Genuine career progression and development opportunities - read more about our Leadership School here

• Subsidised in-store cafe or shop floor ranges

• Free parking

• Competitive pension and life assurance

• Healthcare / Wellbeing benefits including Aviva Digital GP

• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more

• Optional payroll charity donations

• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

This is a great role for a natural leader with a helpful and friendly style.

You'll be the kind of person who:

• Builds strong, open relationships with colleagues and customers alike.
• Enjoys coaching and developing a high-performing team, giving people the confidence and competence to succeed.
• Has strong operational and technical knowledge of front end service departments.