Service Team Leader

Group 1 Automotive UK; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking automotive group as a Service Team Leader, where your commitment to outstanding customer service will shine. In this pivotal role, you will be the main point of contact for customers, ensuring their needs are met during vehicle maintenance and repairs. With opportunities for growth and a supportive environment, you will help shape exceptional experiences for our customers. Enjoy a range of perks including healthcare access, enhanced holidays, and a company share purchase plan. If you are passionate about delivering great service and eager to learn, this is the perfect opportunity for you to thrive in the automotive industry.

Benefits

24/7 online access to healthcare professionals

Car purchasing and lease schemes

Colleague discounts on servicing, parts & accessories

Enhanced holiday allowance

Paid day off for your birthday

Company share purchase plan

Loan plans for colleagues

Colleague referral payments

Family-friendly policies

Training and development options

Qualifications

• Strong communication and customer service skills are essential.
• Experience in a target-driven role is preferred.

Responsibilities

• Manage customer service and vehicle repair requirements efficiently.
• Plan workshop capacity and distribute jobs to technicians.
• Ensure accurate record-keeping for vehicle details and service histories.

Skills

Excellent communication skills

Customer service experience

Time management

Target-driven experience

UK driving license

Ability to upsell

Job description

Service Team Leader – Audi Finchley Road

Good, honest, rewarding work. It's how we're built

In the heart of our aftersales department, our Service Team Leader is committed to delivering outstanding and trusted experiences for our customers. As a Service Team Leader, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. With the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• 24/7 online access to healthcare professionals
• Car purchasing and lease schemes
• Servicing, parts & accessory colleague discounts
• Enhanced holiday allowance with length of service
• Paid day off for your birthday
• Company share purchase plan
• Loan plans for colleagues, including toolbox and travel tickets
• Colleague referral payments
• Industry-leading family-friendly policies
• Numerous training, learning, and development options to suit everyone
• Plus lots more

What you’ll do day to day

• Deal with customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction.
• Ensure customer requirements are fully understood and communicated effectively to other members of the department.
• Plan the optimum utilization of workshop capacity in cooperation with the Service Manager.
• Distribute jobs to Technicians, considering the time required for delivery back to the customer and the skill level of the technician and licenses held.
• Record vehicle details and service histories accurately and effectively.
• Keep all paperwork accurately and up to date for review, including repeat visit log and Quality Check Programmes.
• Responsible for final inspection and control of all job cards produced.
• Look after the front of house operation.
• Contribute to customer satisfaction scores.

Helpful skills and qualifications

Don’t worry about ticking off every single skill here; if you care about delivering great experiences as much as we do, we want to hear from you.

• Excellent communication skills, with the ability to engage effectively with customers and colleagues.
• Demonstrated experience in delivering exceptional customer service.
• Skilled at identifying customer needs and opportunities for upselling.
• Excellent time management skills and the ability to work under pressure.
• Previous experience in a target-driven role, demonstrating the ability to meet goals.
• Must hold a valid UK driving license.

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive, we pride ourselves on our five core values that are incorporated in all we do:

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community, and even how we view each other in the team.