Service Team Leader

Morrisons; Carterton; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Holiday entitlement

Discount card

Career progression

In-store cafe

Free parking

Pension

Healthcare

MyPerks discounts

Charity donations

Family-friendly policies

Job summary

Morrisons is seeking a Checkout Team Leader to drive front-end operations across checkouts, customer service, kiosks, and car parks. You’ll lead a proactive team on the shop floor, ensuring smooth queues and high service standards while staying compliant with cash handling and store procedures.

You’ll use store reports and dashboards to make quick, data-driven decisions, coach colleagues to deliver outstanding customer care, and uphold a tidy, efficient checkout area with minimal waste.

Qualifications

• Builds strong relationships with colleagues and customers.
• Enjoys coaching and developing a high-performing team.
• Strong operational and technical knowledge of front end service departments.

Responsibilities

• Be visible on the shop floor, supporting colleagues and keeping queues moving.
• Lead a friendly, helpful team and recognise good performance.
• Keep standards high, safe and compliant with daily processes and cash handling.
• Use store data and dashboards to spot issues and improve the checkout experience.
• Keep the department tidy and minimise waste.

Skills

Team leadership

Customer service

Front-end ops

Job description

More about the role

As a Checkout Team Leader, you're the driving force behind the front end of our store operations. You’ll bring a proactive approach, keeping things running smoothly across checkouts, customer service, kiosks, and car parks.

In this role, you’ll be on hand to:

• Be visible on the shop floor: Stay out front with your team, using headsets to jump in quickly, support colleagues, and keep queues moving so customers can get on with their day.
• Lead a friendly, helpful team: Build an encouraging team culture where colleagues feel trusted, listened to, and recognised for a job well done.
• Keep standards high, safe, and legal: Make sure all daily processes, cash handling, and legal obligations are followed properly every shift.
• Use data to make good calls: Look at store reports and dashboards to spot what’s working, fix problems quickly, and keep improving the checkout experience for everyone.
• Keep waste down: Help keep the department tidy and organised, making sure put-backs are handled promptly to minimise waste.

More about our perks

• Generous holiday entitlement

• 15% discount in our supermarkets and convenience stores from the day you join us

• Additional 10% discount card for a friend or family member

• Genuine career progression and development opportunities - read more about our Leadership School here

• Subsidised in-store cafe or shop floor ranges

• Free parking

• Competitive pension and life assurance

• Healthcare / Wellbeing benefits including Aviva Digital GP

• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more

• Optional payroll charity donations

• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

This is a great role for a natural leader with a helpful and friendly style.

You'll be the kind of person who:

• Builds strong, open relationships with colleagues and customers alike.
• Enjoys coaching and developing a high-performing team, giving people the confidence and competence to succeed.
• Has strong operational and technical knowledge of front end service departments.